Bell ExpressVu Retentions?

  • Thread starter Thread starter Diento
  • Start date Start date
I don't have the heart to tell Diento about the sound drop problem with the Expressvu HD-PVRs :/
 
This is only true of telephone service. Television, and internet services are not regulated in this way.


Nem, who is too tired for a witty comment
 
Before you die you must arrange to have your Death Certificate Faxed to Express Vu so the account may be cancelled quicker than normal.

Also I guess that in your will you should give permission to let someone else use your receivers after your death. I would imaging Express Vu will also require a copy of the will.
 
dhemsa
As stated earlier they put the reg charge $600.78 on the first bill then receive credit on programing for your discount. You end up paying $299 + tax
They will send your receiver with an installer in a week. No charge to install (I guess they pay installers as couriers)and no contract.
You can call 1-866-408-0188
You should keep on top of your rental return as bell can not walk and chew gum at the same time. IE(your work order for the new receiver cancels any other order you have to return your rental)
After your credits are done call back and say your are unhappy with your purchase and they will give you a 40% monthly credit for a year. (If you don't already have one. 10 years is a very loyal customer.)
 
Again a HIT is totally useless if the signal is not there... His are there to fix issues like missing channels, wrong time on guide, certain guide issues, but not signal issues. If the signal is not 65% or + agent shoudn't perform a hit

If you get a refurbish unit at 149$ you have TO RETURN THE DEFECTIVE unit. The agent that told you you didn't have to was wrong
 
Don't know if they are or not, but what I stated previously is what is being done on the Express Vu side...
 
I'm a 6 or 7 year subscriber of Bell ExpressVu.

I averaging about 70+ dollars a month before taxes.

My programming plan is:

Ultimate 7 Pack
 
Rogers used to do the same thing, but we've been cutting down on the bureaucracy quite a bit lately. We still have systems in place to catch people for fraud if they were to just say they were dead to get out of paying their large debt to us (it happens...), but we decided since we can police it without a death certificate, we pretty much take the person's word for it initially. That way the process is much easier for the deceased's family calling in, and if they're lying we're still able to nail them. :P
 
First up, I for one, have never called retentions. I also have never blackmaled my friends for a deal either. But let me also say quite boldly that Bell is not my 'friend' I pay them upwards of $100 a month for a product they offer. It's strictly a business deal that Bell and I have as a company-customer relationship. I'm not friends with them, and they dont get invited to my BBQs over the summer.

People who call Retentions Dept are just trying to stretch their dollar a little further... like any good business person would do.




Fact is, if they can offer the discounts, rest assured they arent actually losing any money satisfying retention-offer seeking customers. No company is in the business to operate at a loss, especially not Bell.
Those of us who are full-price paying customers are not making up for difference for those who take in to a retention offering. More than likely we are making it up for the loss from those people who steal or rob their service... that's one reason we valid customers see a price hike.
 
im sorta getting tired of paying 130 bucks a month for

8 themes an dmovie channels $ 51.00
2 X standard Receivers $ 6.00
Digital STandard $ 31.00
US time Shifting $1.00
Digital Service Fee
HD PVR $20.00

So anyone got any goo excuses to give bell to sucker them into giving me a retention discount
 
I was surprised on Thursday this week. I called up to get a replacement remote control but while I was on the phone I remembered that I was pre-approved for a free upgrade from my 9200 to the 9242 so I thought, what the hell. Anyway, the short of it is, that for a 1 year contract, I ended up getting the rental of the 9242 for 1 year for free, free installation (eventhough it's not really an installation, just a swap) and 20% off my programming. I was really surprised!
 
I looked around a bit but never seen anything on this.

I got a card mailed me ( my name on it ) offering me a free Shaw HD-PVR ( maybe be a referbished one and was wondering if anyone got this and called bell to see if they would match this offer.

If someone did this.... did you get a 9200 or a 9242? new? referbished


Just wondering what people got to maybe try call them for a free HD-PVR from Bell


B
 
Gave it the old college try. Left the door open for at least 10 minutes while I discussed how I was considering going FTA because of all the money I was going to save. Nothin'. Got caught with a three and a six off-suited. At least I wasn't all-in.
 
I happen to have Bell Sympatico High-Speed, and I always take 15 minutes to do a little research before calling every June when my one-year contract from the previous year is almost up.

Armed with a rival (usually TekSavvy)'s rate for the same level of service being much cheaper, and knowing full well I'm more than willing to switch if denied some sort of deal, I call up and tell them that if they can't match the other (i.e. TekSavvy)'s offer I will switch at the end of the contract.

I have always gotten a price match + more for a new 1 year contract. This year was a jackpot; without even starting to negotiate anything they flat out offerered me the new customer only signup terms (3 free months, 3 months @ $20, 6 months @ $30).... great success.

Now, if I were to have called and said "hey give me the new customer only deal" they would have refused. It's all about leverage, and willingness to switch if you find a better offer. In your specific case, if you're telling them that for Package A of channels you can go to Rogers/Starchoice and get it for cheaper, they will negotiate. If you say you'll cancel and get whatever you can get for free, I doubt they'll even try to retain you (that would be like me calling Sympatico and threatening to go to dialup and then asking for a price match/discount on High Speed)

If you can't find a lower price, then why would they continually offer you lower prices than what everyone else pays? At least in my case, I can get the exact same service for cheaper than the normal Sympatico rate if I switch. If your threat to switch carries no gravitas, this severely hampers your negotiating position.
 
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