Bell ExpressVu Retentions?

  • Thread starter Thread starter Diento
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I'm with you on that one... We have all been full-price paying customers under contracts, retention works whe contracts are up, and other companies want YOU to buy their business with offers as well (Bell just has to match that to re-earn the business). We (their customers) are not stealing from Bell... They dont see a loss in us.
 
Or you could come back signing a new client's agreement with 6 months at half price and free install if you've been gone for more than 6 months...if you sign a 2 years contract
 
Is bell being a friend when they keep asking subscribers for more and more money??

It's a business! and Bell is lookng out for it's best interests just like smart comsumers look out for their own best interest$.
 
Lol, I live in Edmonton; so I couldnt have gone into Roger's offer (NO Roger's cable service here)... but... I read it here in DHC and told it to the CSR in Bell... he offered me the free stuff anyway, just to keep me happy... way to go BEV! The receiver I'm getting as a free rental is a new (non-refurbished) HD PVR; I'll stick around with BEV, unless something better comes up... ;-)
 
Returning old customer long time called for win back program. I got 50% off for one year 9242 free one year 6 months free HD credit.
 
That 100$ is the ALL IN ONE rental certificate (also called activation charge). That amount will be credited on the first bill after you activated the receiver (agent will tell you 3-6 weeks).



It has nothing to do with the tech cost. If you didn't have Nimiq 2 and added and HD receiver you will be eligible for Nimiq 2 free install promo (no charge), if not you would have to pay the tech's charge, unless it was mentionned to be free has part of the retention offer
 
Hahaha
Stories like this make me laugh
You have been getting a deal for 2 years already
How about pay regular price for a while, then ask for a discount?
What sort of deal were you looking for?
The problem with giving new customers a "special" rate to sign up, is once they start paying the "regular" rate, that the rest of us schmucks pay, it seems like too much money
Just tell them you want to be put through to the cancellation dept
They may send you to the retention dept, or they may call your bluff (they have spies on here ya know)
The will get you to send the boxes back via purolater i believe
Good luck with the deal, and let us know if you win
Maybe I will try and get a deal too
 
Said account isn't in my name and all the paperwork regarding the discount says I can choose 35% off or Bell Bundle for my discount.
 
Well, i tried pushing them for something better but the best he could do was 30% off and a $100 service credit.

Also tried to get him to admit that the digital service fee was just a price increase but he wouldn't actually say it. I bet it's something they get scored on for quality monitoring if it comes up. Well i guess he passed their test and didn't crack.
 
If the tech support told him he would have to surrender his purchased 6100 in order to rent a 6100 there are serious doubts in my mind about the tech person, or there is a break in communication. If they are just going to replace the receiver free then he should ask them to send it out and return the faulty one, if the free one works. It will not hurt his position when he deals with the retention dept ( It may actually help) so I would sort that out first, before I took a retention offer.
 
Nice! That's a pretty sweet deal... How many offers did you have to negate to get to this one?
 
I called retentions tonight and was offered a 9241 for half price and 20% off on my programming for a year.
That was enough to make me happy. :)
 
I just called they're open right now.

Anyways I opened my bill yesterday and my discount was not there. I called 5 days before my billing cycle starts and 2 days before the billing date. They said it take 4-6 weeks to get the discount to their computers, so it seems like I won't see the discount until Jan-Feb cycle (her words).

For others with discounts, is this what you're seeing?

My increase is $1 for the min package (less timeshift).
 
I got the usual call back after I canceled. I was offered what seems to the standard except for one thing.

-Free upgrade from 9200 to 9242, $75 dollar fee waived . He also had offered a new 9242 for half price ,probably programing credits
-Free HD
-40% off programing for 1 year, he started at 20%, I kept saying no
-And I insisted on no contract with the 9242 rental upgrade , he agreed

I am dubious of the no contract as I was told in earlier posts I would be back on a contract because of the PVR upgrade. But we'll see, he also gave what he claims is a direct telephone number that goes straight to him. He said if I ever have a problem or questions to call him directly and by pass the usual call centre reps. Is this normal? as I've haven't heard of this before. I also asked for his name etc.. and recorded the conversation in case Bell lies , imagine that.
 
Okay, I got 30% off for 12 months and ordered a 6131 for $100 after a $100 refund. I argued long and hard to get NG HD and Showcase HD back but she wouldn't budge unless I ordered the new HD packages.
 
Sending a hit when there is no signal is totally useless...

Tech support, in this case have determine that there is a hardware problem, and client seems to be out of warranty. In that case they offer to replace it with a refurbish unit for 149$ (like they always do) or that he rents another unit. If he chooses to rent he would have to buy a rental certificate for 100$ which would be credited on the first bill after he activated the receiver...
Whathever he chooses, those are not retention offer, but the normal offer agents have to make when client has a defective unit out of warranty.

Having being on vacation has nothing to do with the current problem...
How do you expect EV to break your receivers by putting them on TPS (Temporary programming suspension)?
They just go in the system, click in the account management section, the system will tell them that they indicate that they want to TPS their service and ask if client actually wants to proceed TPS with the help of the rep. When he clicks yes system ask the start date, then the end date and that's it... System tells the agent to remind client that service will be suspended from X date to Y date, to advise him of auto restart. After that nobody goes in the account, they only process the bill. The service is automaticall restarted on the date indicated
 
In August, I agreed to a retention deal of a free 9200 for one year...the agent was clear that, in doing so, I would be under contract with BEV for the same one year term.
 
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