Avoid LOVEFILM at all costs

It's so odd hearing stories like this, there must be a few bad employees in LoveFilm because I never had a problem with them I generally got DVD's back within 2 days of returning the previous DVRAB I had out.

I cancelled my account as I became so busy that I wasn't watching even 4 DVRAB a month to justify me paying the money so I cancelled and didn't have a problem. It was annoying when the person on the other end tried to keep me but if you stick to your guns, should be alright.

You don't always get the new releases right away as they're in such high demand, but if you pre-select them and prioritise them a few months before their release you should get them pretty sharpish.
 
I just wanted to say I have never had a problem with lovefilm in all this time.

I started off on a free 3 month trial and as that came to an end I sent my dvd's back and called them up to cancel, no problems at all and it was instant.

A few weeks later I found another 1 month free code.. as it came to an end I decided to stay with them so did not cancel. Only had 1 bad disc in 10 months. A few months later I did decide to cancel though and again had no problems in returning my discs and calling them to cancel.

Just a few weeks ago I found another code for a 3 month trial :D so I'm using that.. they have a great service!!

FulhamRoaRABw how can you be serious telling people "You cannot beat your local DVD shop" :rolleyes: :eek:
 
I signed up for a free trial, but as soon as I registered, they suddenly said that my free trial was somehow "forfeited", they charged me.

After emailing them multiple times, and then after I threatened to cancel my account, they refunded me. I rented a DVD, returned it and cancelled the account before the trial ended. No way would I stay with a company like that.

Btw I heard that by law they had to give the option to cancel the account the same way you registered (online), Lovefilm forces you to ring in to cancel.
 
I had a problem with another company that work on the same premis. I signed up on a free trial basis with the lowest package a couple of weeks after I had a email asking if I wanted to upgrade which I did. However they fogot to mention that if upgraded that I would no longer be on the free trial and they would collect payment forthwith. They dont work with direct debits but card authorities which mean that there is nothing that you can do via the bank if there are problems as I found out to my cost needless to say I cancelled and will not use one of these firms again.
 
Posting someone's sexuality is judgemental and homophobic, what the hell?
I'm not homophobic, as I said earlier, I was just trying to be descriptive. If I'd said "the next person I spoke to was a woman" or "the next person I spoke to was a man" or "the next person I spoke to, was an homafradite" you'd all probably accuse me of being sexist. :rolleyes:

I realise it was irrelivant now, but I didn't think about this when I was writing the post as 1. I was drunk and 2. I didn't realise I'd be accused by people of being homophobic and judgemental etc (see stud u like's comments).

Dude/Dudette they never got rid of online cancellation, they just restricted automation to night time only.

Thank you for sharing your experiences with me, I'll try cancelling online again tonight.

Thanks for backing me up.

SounRAB like somet they'd do.
 
I'm glad to hear that most people have found LoveFilm good, because I'm getting a bit concerned.

Been with them for about 5 months and found them quite helpful and reliable.

However, had a lost disc 2 months ago - I've waited until today (as instructed by lovefilm) to receive a P91 from from Royal Mail. That hasn't arrived, so I'm contacting lovefilm to see what the next step is.

The worrying thing is, I've also had another one go missing - I've got to wait until next month for Royal Mail to get in touch.

And - lovefilm apparently despatched 2 other films nearly a fortnight ago which haven't arrived yet. That potentially means 4 in total have gone walkies!

I could end up facing a bill for
 
hi I'm new here, i work for lovefilm, just to let the last poster know, a lot of DVRAB have gone missing during the strike. I would not worry about it they more than likely turn up in a few weeks. Also i noticed the original poster said he phoned and someone asked for their password, that never happens its the dpa (more than likely why they got a new company to do their customer service). Also to cancel you phone and ask to cancel we do it straight away BUT if you have a DVD with us we cant at the time we make a note you want to cancel then as soon as we get the DVRAB you're accounts cancelled. Remember we need to get the DVRAB before the billing date
 
I think people are offended by the presumption of sexual preference by relying on behavioural stereotypes. It's equally as offensive as suggesting, for example, "some guy took my credit card details (I assume he was Jewish)" or "she had a pretty sounding voice (must be tarty)".

I think the phrase "british sounding accent who spoke quite camply" on its own is enough to distinguish between this suppport staff member and the ones previously mentioned.

I cancelled my subscription to the service last month; I'd found the service to be fairly good, however I simply couldn't afford to continue with the monthly charges. My experience was quick, simple and hassle-free, so I feel that it's slightly harsh to say that people should, "Avoid LOVEFILM at all costs" - after all, you yourself mention that the service up until that point wasn't too bad.

However, having said that, I too have experienced a degree of frustration in the past with the customer services department. In one instance I'd sent back two discs in one envelope (as requested by LoveFiLM themselves), and whilst one disc had arrived back, the other, for some mysterious reason, had not! Nevertheless, I had to fill out several forms and go through the online rigmarole of reporting it lost.

I agree that Lovefilm need to do something about their customer services policy, as reports like this aren't uncommon from what I've seen on this message board before.

To my way of thinking, it wouldn't be too much to forefit any charges during the cancellation period in these ongoing matters - I.E. let the support staff have the option to put a 'query' over the account in question where all transactions, charges and dispatches are halted until a particular matter is cleared up. Sure, it may leave customers in a state of irrate limbo, but at least they wouldn't be losing money at the same time!
 
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