As an employee/owner of a restaurant, should you confront a customer about their...

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lostintranslation

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...habit of never tipping? Is there really a way to tell a customer? In a professional way? Or not tell them at all?
We once add the gratuity on...she substracted that amount and just paid the bill without the gratuity!
 
It's the right thing to do, and it's customary, but is tipping a law? I don't think you have a any choice but to serve this person and accept their cheapness
 
They are not required to tip, unfortunately. It sucks for the waiters/waitresses because they are counting on tips to make a decent wage.

The restaurant should consider a 15% gratuity automatically added into the bill if non-tipping customers are a problem and adjust the restaurant's policy so that customers are required to pay that. If they don't like it, they can go elsewhere. Non-tipping customers are usually not that big of a problem, though.

Another solution for chronic non-tipping customers is to adjust your service to the level that they tip :-).
 
Tipping is not a required act of gratitude although it is socially acceptable to tip. What im trying to say is that he doesnt have to tip you if he doesnt want too, hes just a rude bastard in this case
 
Some people do not tip... with the economic downturn the person may feel he/she will need the money later...
It would be rude to ask for a tip...
I would not recommend doing so...
 
no bc tipping is optional, right? telling them would just drive them away making them feel obligated to pay. and even if u do confront them and they do end up tipping, it wont be much. but if becomes a problem, and u dont care if they stay or go, then do that and u will never see them again.
 
Honestly, if you confront them they will probably be very offended. Chances are if they don't tip on their own then they're not a very nice person and I wouldn't confront them.

One way to solve this problem is to automatically add gratuity (tip) onto a bill at around 15-20% and make it part of the bill. This way they'll have to tip!
 
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