That is horrible, I can't believe they did that. No matter how "okay" you are with it someone in their senior management should be made aware of that HUGE mistake.
I've ordered online many of times. The bad thing is you don't instantly recieve a confirmation e-mail of any kind. Which makes you worry if your phone is coming. But, when the phone ships they send an e-mail. Most recently it took me 1.5weeks to get my SLVR L7c.