Another reason for MetroPCS and LEAP (Cricket ) to combine

R

Riku

New member
So please explain yourself now?

I'm a cricket customer (through employee account)
I used to work in a market and I can say the customer is rarely right. I remeraber a lady calling and telling me her son dropped her phone and broke it (HER WORRAB)

She had called cricket and was told one of our stores was a full service store (which meant they would do the repair...the customer service rep was KINDA wrong here..sometimes they can figure out what is wrong and fix it) but here is where it gets funny.

She then wanted a new phone because she had to travel from home to a cricket store only to be told they don't do repairs like what she wanted at the store. I loved my old job, I would always ask people, "What do you want me to do" (said in the nicest way) I would then run it through my head and decide if they were being reasonable (SHE WASN'T) I told her I couldn't justify giving her a free phone since

1. her son broke the phone
2. she would have to repair or replace the phone regardless

She asked for my manager at this time and I explained to her, this was my job and my manager doesn't oversee this part of my job. I did however offer her a $35 dollar credit for the purchase of a new phone. She declined it and wanted my manager. I spoke with my manager and he said give her $50. I went back to her and offered offered her $50......wait till you hear this... She then asked if that was in addition to the $35 I offered her before... wait, she said, so thats a credit for $85 dollars then. I said no, thats a total of $50

Needless to say she didn't want the $50, but instead wanted the "$85" i had promised. I said no just $50

She finally took the $50

All this over the phone through the course of a day

So yes the customer is almost always wrong :)
 
yeah like i said. it seems like the majority of people just want something for free. i get stuff like that all the time. and youcan just say well that's why we offer an insurance program. the insurance program is a horrible rip off, but when a customer is in a bind it can save them a lot of money. (pay a little every month so when you dog chews on the phone, baby drops it in a puddle, or you flush it down the toilet you don't have to pay a lot all at once.)

yes i actually had a customer that had to have a pluraber take apart their toilet to retreive the phone they flushed, not just dropped in but actually flushed, down the toilet. this was the day after they bought their phone, and you can bet your *** they took the insurance after that.
 
I'm still waiting for his explanation. I can't wait to hear why Cricket doesn't appreciate their customer, how Sprint/Nextel does, and what possible reason dealers would switch.

Please hurry.
 
well here's the way i look at it. cricket should pay their customers to stay with them! why, you ask? because everyone wants free stuff! cricket would have so many customers if they paid them instead of charging them a monthly fee!!! the customer base would go through the roof!! cricket would be the most hugest company ever!! It would be awesome!!!!

ok. I don't think dealers would "switch" to boost. cricket's compensation is much better. you might see the fill in multi-carrier stores adding boost to their line up, but i really don't think any exclusives would switch or multi carrier stores drop cricket in favor of boost(unless sprint put something in the contract AND boost was doing a lot better than cricket for some reason)

here's my take on the whole boost unlimited thing. Sprint does it to get customer's that their normal product does not appeal to. for cricket, that's their normal product, it's 100% of their focus and cricket is able to offer more services since that is their niche. it's the same reason ready-link failed for sprint but direct connect made nextel huge. nextel built their business around direct connect. sprint added ready-link to an existing portfolio and it failed miserably.
 
I think that Cricket and MetroPCS have a better product and hope that this will drive them to improve their networks ( to ideally be better than Sprint CDMA) in their respective coverage areas .
 
berry, ESN changing or modding is strictly prohibited unless it is in regarRAB to a repair function. please don't mention that in the future as a solution to locked hanRABets.
 
I guess it depend's on the user's location . A relative in Memphis had terrible Cricket coverage and great Sprint coverage. I have tried MetroPCS in Altanta 3 times over the past 3 years and they have gotten better but their coverage is not up to what Sprint has(which is better but not great) .

simple3 said:
HAHAHHAHAHA that comment is laughable. Cricket coverage in their coverage area is far superior to sprints. ...---snip---
Click to expand...
 
i can guarantee you dealers wont stop carrying cricket for boost, boost profit off each phone is not as good as it is with metro or cricket
 
As many of you know, Cricket has never been appreciative of many people, including their own customers. I personally am happy to know that Boost is launching in the Phoenix market soon... And trust me on this, there are many stores that will stop selling cricket and switch to Boost for that same reason. They deserve whats comming to them.
 
why do you need a company to be appreciative of you? i don't get that. give me my service, if i dont like it, i'll leave. i don't agree with this "the customer is always right". i find most poeple are idiots, and if i was cricket, i'd tell them to get lost if they had a problem with my service.

i stay with cricket because i love the coverage and i get less dropped calls than on cingular.
 
I have several stores which I tryed to approve for Cricket, they denied my applications because I was close to one of their corporate offices and some other retail locations (even tho I was further than what they say). Even then I get customers that ask me to "flash" their phones to cricket I offer them the activation and support (I do from 50-100 cricket activations per location). Also offer customer support in many ways as if I was a cricket store (even tho I don't have a cricket logo near my stores). Then one day I get this guy (i forgot his name) that works for cricket saying that I wasn't authorized to sell cricket and that I was going to be shut down for doing so, he also interviewed some of the customers that were at the store. I literally had to kick this as*hole out of the store. He's been here two times... But that's not the funny thing, every week I get customers that are being sent to my store from the corporate store because they cannot be helped there... I'm in a way helping this Cricket locations solve many of their customers problems, and yet I get some Cricket Corp retard saying I might get "shut down" (his exact worRAB). I don't practice any illegal activities in my stores and never will, so there's no way I will get shut down.

I'm not the only one with the same experience. There are many of us in the city that will stop helping this idiots with their customers as soon as Boost comes out.

And i'll say it again: I'm glad this is hapening to them :clapping:
 
ain't that the truth.
i'm not sure what you mean by they are not appreciative of their customers tho. the customer is not always right. when the customer wants you to give them free stuff or free service just because then they are wrong. cricket's responsibility is to it's shareholders. that's the bottom line.

cricket's value is in the service. you pay for the phone you get high value in the service. show me another carrier that even gives you 200 minutes with unlimited text picture and web browsing for under $50. you can't because that mythical carrier doesn't exist (well besides metro)

crickets roaming packages(as low as $0.075 per minute) are much better than what boost unlimited offers($0.15 per minute). not to mention that you don't even have to use roaming when you're in another cricket territory, and the product is really not designed for users that travel frequently.
 
I'm curious. What market are you in? If you were never approved to sell Cricket by Cricket, then how are you selling Cricket? Much of what you say is contradictory. You do 50-100 cricket activations per month and yet you aren't approved by cricket? I am sorry to say that is not possible. You can't sell or activate a phone on cricket unless you have contract with them. So what the real story here?
 
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