I had that from November of last year all the way up to March of this year with about 5 phones. I called them so much they knew what I was calling for LOL I found out it was actually one of the phones I was using had the dreaded signal problem and that they actually were working on the towers.
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Angry Tmobile Customer
- Thread starter Canteen
- Start date
andydufresne1982
New member
T-mobile will be building something like 3,500 towers this year, hopefully, some will be next to your houses...
King of the Hill
New member
JMHO - Those glue on "signal enhancers" do not work! Don't waste your $$. Signal strength is determined by radio power, location, attenuation, etc. We have lab tested these devices under controlled conditions with a signal analyser. But do what you wish - freedom of choice rules!
Brjones in Houston
Love my BB
Brjones in Houston
Love my BB
K guys I didnt want to start a new post on the is issue even though mine is a little different but has to deal with TMO Customer Service also this is probally just me complaing and what not but I have to get it out or it will just agrevate me more.
I have a 7105t love it no problems with it until recently. Whe I was text messaging after clicking send it would freeze on this screen for about five minutes sometimes longer which would mean I would need to take out the battery and restart my BB. Pretty annoying right? right! Well on saturday my day off I decide to call TMO they tell me I need to update my phone to 4.1 fine with me I figured it was a firmware issue myself but didnt know much about my phone. Walk through all the steps and still does not fix my BB's text messaging issue. The rep goes on to say yeah we need to replace this device due to it being under warranty. I replied yes this is what I thought I took it in to one of your stores and they told me this was going to happen here. The rep then proceeds to tell me that the phone can not hae any visible scratches cracks or dings in plastic pieces. I laughed and said your kidding me right? Which he replied no you will be charged a restocking fee if any of these issues are there. So I told him this is crap just because my phone has a scratch on the plastic cover and I have been a TMO cst for six years and never had this issue when replacing phones. I went back and forth with him for about thirty mins then gave up for the day.
This is where it gets crazy three days later my BB starts to just shut off randomly and then restart. Just sitting idle full signal full battery just dies and restarts. So I come here see if anyone has had the issue no response. So I take a half a day from my job where I work as a T2 Tech Support Agent for a high speed internet company and start calling TMO. I wait on hold for thirty min each time I talk to them mind you.
1st call- Get a TMO BB rep and explain my issue we go through trouble shooting then decide that the phone cannot be fixed through them so they send me to RIM. Ah I feel like we might accomplish something here. Wait on hold for RIM for another thirty then they start to troubleshoot it and hang up on me.
2nd call- Call TMO and tell the BB rep that RIM hung up on me and I need to speak with them again and I would like you to wait on the phone with me if you cannont do this I will get your manager to do it with me. The rep proceeded to wait on hold with me after 22 mins they hang up and leave me in he RIM cue. RIM comes on the phone after 45 min of hold ask me for my case number and a callback number which I provided them then they need to put me on hold to "research my issue" then they HANG UP ON ME!
3rd Call- TMO rep answers the phone I explain my issue and make her read me the notes now I have been on te phone for three hours. The tech searchs her book and finds that this is an os issue and need to be replaced she starts to type up the RMA and gets me to connect with Account Manager. She does this and hangs up on me.
4th call- Now 1 am in the morning I got class at 8 am and have to work from 1pm-1am after this. TMO answers after 45 min this time and the tech ask me what my issue is. By this time my phone is getting error 365 which is an OS failure. The tech tells me well sir I can get you a brand new phone for 124$ with a two year contract which makes me start yelling and using words that the rep had no idea the meaning to. She says let me put you on hold and I will get my manager. Well being a tech support agent I dont like this answer too much and tell them they cannnot put me on hold they need to get there manager over there soem other way. The manager comes on the phone in 45 seconds and asks me to explain my issue. I tell her to google the BB error 365 and read me what she finds. She does this like I had instructed and then finds that one page after another says the OS is fried. She then goes on to make me another offer for the phone at the price of 95 dollars with a 2 year contract. When I first bought the phone was when they first got it so I paid 286.85 for it. I explain this to them and say so see I have already bought this phone twice form you wouldnt you agree. She then says let me put you on hold and I will see what I can do due to your screen being scratched. I then explain the rules to her as well no hold, no transferring. She says well let me put the tech back on the phone with you and I will see what we can do here ok. Fine bein completly polite to all these people except for the last account manager that told me the upgrade that fried my BB was my fault. She then comes back and says well I will go ahead and ship you out a new phone dont worry about the scratch. By this time I have already bought a new cover from BBrepairshop.com. They then take down my address to ship the phone to and tell me it will be here by monday.
Well come to find out it would have been here on firday if they would have sent it to the right place instead they sent it to my fathers address. But now I have my new phone with the 7100x housing and sent them their phone back with the brand new cover on it so I wonder how they will like that. TMO is still great you just gotta know how to talk to tech support. Thanks for listening to me complain guys...
I have a 7105t love it no problems with it until recently. Whe I was text messaging after clicking send it would freeze on this screen for about five minutes sometimes longer which would mean I would need to take out the battery and restart my BB. Pretty annoying right? right! Well on saturday my day off I decide to call TMO they tell me I need to update my phone to 4.1 fine with me I figured it was a firmware issue myself but didnt know much about my phone. Walk through all the steps and still does not fix my BB's text messaging issue. The rep goes on to say yeah we need to replace this device due to it being under warranty. I replied yes this is what I thought I took it in to one of your stores and they told me this was going to happen here. The rep then proceeds to tell me that the phone can not hae any visible scratches cracks or dings in plastic pieces. I laughed and said your kidding me right? Which he replied no you will be charged a restocking fee if any of these issues are there. So I told him this is crap just because my phone has a scratch on the plastic cover and I have been a TMO cst for six years and never had this issue when replacing phones. I went back and forth with him for about thirty mins then gave up for the day.
This is where it gets crazy three days later my BB starts to just shut off randomly and then restart. Just sitting idle full signal full battery just dies and restarts. So I come here see if anyone has had the issue no response. So I take a half a day from my job where I work as a T2 Tech Support Agent for a high speed internet company and start calling TMO. I wait on hold for thirty min each time I talk to them mind you.
1st call- Get a TMO BB rep and explain my issue we go through trouble shooting then decide that the phone cannot be fixed through them so they send me to RIM. Ah I feel like we might accomplish something here. Wait on hold for RIM for another thirty then they start to troubleshoot it and hang up on me.
2nd call- Call TMO and tell the BB rep that RIM hung up on me and I need to speak with them again and I would like you to wait on the phone with me if you cannont do this I will get your manager to do it with me. The rep proceeded to wait on hold with me after 22 mins they hang up and leave me in he RIM cue. RIM comes on the phone after 45 min of hold ask me for my case number and a callback number which I provided them then they need to put me on hold to "research my issue" then they HANG UP ON ME!
3rd Call- TMO rep answers the phone I explain my issue and make her read me the notes now I have been on te phone for three hours. The tech searchs her book and finds that this is an os issue and need to be replaced she starts to type up the RMA and gets me to connect with Account Manager. She does this and hangs up on me.
4th call- Now 1 am in the morning I got class at 8 am and have to work from 1pm-1am after this. TMO answers after 45 min this time and the tech ask me what my issue is. By this time my phone is getting error 365 which is an OS failure. The tech tells me well sir I can get you a brand new phone for 124$ with a two year contract which makes me start yelling and using words that the rep had no idea the meaning to. She says let me put you on hold and I will get my manager. Well being a tech support agent I dont like this answer too much and tell them they cannnot put me on hold they need to get there manager over there soem other way. The manager comes on the phone in 45 seconds and asks me to explain my issue. I tell her to google the BB error 365 and read me what she finds. She does this like I had instructed and then finds that one page after another says the OS is fried. She then goes on to make me another offer for the phone at the price of 95 dollars with a 2 year contract. When I first bought the phone was when they first got it so I paid 286.85 for it. I explain this to them and say so see I have already bought this phone twice form you wouldnt you agree. She then says let me put you on hold and I will see what I can do due to your screen being scratched. I then explain the rules to her as well no hold, no transferring. She says well let me put the tech back on the phone with you and I will see what we can do here ok. Fine bein completly polite to all these people except for the last account manager that told me the upgrade that fried my BB was my fault. She then comes back and says well I will go ahead and ship you out a new phone dont worry about the scratch. By this time I have already bought a new cover from BBrepairshop.com. They then take down my address to ship the phone to and tell me it will be here by monday.
Well come to find out it would have been here on firday if they would have sent it to the right place instead they sent it to my fathers address. But now I have my new phone with the 7100x housing and sent them their phone back with the brand new cover on it so I wonder how they will like that. TMO is still great you just gotta know how to talk to tech support. Thanks for listening to me complain guys...
WOW I feel your frustration
First, you came to the right place to vent. This thread is for ANY T-Mobile department.
Second, THREE reps hang up on you?? OUCH. I have never had that many reps do that to me. I had one rep hang up on me. I am surprised RIM hung up on you since it's one of their phones.
Third, about the issue of sending replacement phones to the wrong address...been there, done that. Last November, they sent my 2nd 7100t to the wrong address and never notified me or called me to verify the mistake. I HAD TO CALL THEM (after 10 days when it should have been delivered in 7) and get a THIRD unit sent out. Needless to say my second 7100t shows up this year AFTER I get the 7105t (in March and I called for the replacement 7100t the previous November) with my own money. I was gonna keep the 7100t but I sent it back because I was so ticked off at it being late.
Never had any rep complain about physical marks on the phone when I told them the other problem with the original 7100t (dead radio). The unit also had a power button that had been mashed in beyond use (which has now happened with the OTHER 7100t I have but I'm not going to worry about it. If I try to get that one replaced I wonder when I will get it LOL probably after I get my 8100).
Only problem I had with BB Tech Support was setting up my BIS account because I called them the same day that my home phone line got screwed up and my mom could hear my phone conversation with them on HER phone (We have 3 separate house phone lines). In the MIDDLE of helping me set up my account, I told the rep I still needed help but before I could tell him I would be calling back later, HE HUNG UP ON ME. Needless to say, 6 hours later I had my BIS account set up (after a few user errors LOL).
First, you came to the right place to vent. This thread is for ANY T-Mobile department.
Second, THREE reps hang up on you?? OUCH. I have never had that many reps do that to me. I had one rep hang up on me. I am surprised RIM hung up on you since it's one of their phones.
Third, about the issue of sending replacement phones to the wrong address...been there, done that. Last November, they sent my 2nd 7100t to the wrong address and never notified me or called me to verify the mistake. I HAD TO CALL THEM (after 10 days when it should have been delivered in 7) and get a THIRD unit sent out. Needless to say my second 7100t shows up this year AFTER I get the 7105t (in March and I called for the replacement 7100t the previous November) with my own money. I was gonna keep the 7100t but I sent it back because I was so ticked off at it being late.
Never had any rep complain about physical marks on the phone when I told them the other problem with the original 7100t (dead radio). The unit also had a power button that had been mashed in beyond use (which has now happened with the OTHER 7100t I have but I'm not going to worry about it. If I try to get that one replaced I wonder when I will get it LOL probably after I get my 8100).
Only problem I had with BB Tech Support was setting up my BIS account because I called them the same day that my home phone line got screwed up and my mom could hear my phone conversation with them on HER phone (We have 3 separate house phone lines). In the MIDDLE of helping me set up my account, I told the rep I still needed help but before I could tell him I would be calling back later, HE HUNG UP ON ME. Needless to say, 6 hours later I had my BIS account set up (after a few user errors LOL).
kingfresh512
New member
~via BB (wap.rabroad.com)~ Hate to bring this thread back up from the dead but I'm not a very happy customer as of right now.
Issues:
1) My 2nd Pearl has shut down and will not come back on. This is the 3rd BlackBerry this year. I started the year with a 7105t.
2) I want to do an alternative handset exchange to replace the Pearl with a sidekick ID.
3) TMobile has informed me via email that the SideKick ID is not available at this time for this option and want to send me a THIRD BlackBerry Pearl. How can this be when they have the ID in stock? Here is part of the email I received:
"Upon reviewing your request to have your BlackBerry Pearl replaced for the new Sidekick iD, I found that the Sidekick iD is not on our alternate exchange list at the moment. This is due to availability of the device."
What's my next step to get a device that works??
Issues:
1) My 2nd Pearl has shut down and will not come back on. This is the 3rd BlackBerry this year. I started the year with a 7105t.
2) I want to do an alternative handset exchange to replace the Pearl with a sidekick ID.
3) TMobile has informed me via email that the SideKick ID is not available at this time for this option and want to send me a THIRD BlackBerry Pearl. How can this be when they have the ID in stock? Here is part of the email I received:
"Upon reviewing your request to have your BlackBerry Pearl replaced for the new Sidekick iD, I found that the Sidekick iD is not on our alternate exchange list at the moment. This is due to availability of the device."
What's my next step to get a device that works??
Anonymous #265
New member
My problem is not reception. My problem is that the thing does not turn on anymore and I will do what it takes to get them to get me a functional device.
~via BB (wap.rabroad.com)~on my third BB, and guess what? It has issues, oh did I mention it is my 3rd one since March? Yeah, it is a pain, but I can't imagine using anything else. I am going to wait until Sept when the curve comes out and get one of those. Also, Tmo is the BEST cellular company I've had.customer service is AWESOME and they have best coverage and plans of any one around!
I realize that this problem is a royal Pain, but I have to say again, you are having the same problem with 2 BBs, and there is NO outage listed in Houston, it has to be the local tower. Other wise I would be fielding calls form Houston for the last 2 days, Call and ask for a service request. OR PM me your street address where this is happening so i can look at the area for you.