lead to achieving the organ? 13.An organization chart depicts the official design for accomplishing tasks that lead to achieving the organization's goals, a framework known as the ________.
a) informal organization
b) organizational design
c) organization structure
d) formal organization
14.A partner in a law firm has many associates reporting directly to him. This is an example of a ________ organization.
a) flat
b) staff
c) line
d) tall
15.ChevronTexaco is responsible for petroleum exploration, shipping, and other activities early in the production process, then the "downstream" division handles activities later in the process, including refining and marketing. ChevronTexaco uses the ________ structure.
a) product
b) process
c) geographic
d) customer
16.What are the two basic types of conversion?
a) mass customization and mass production
b) inputs and outputs
c) analytic system and synthetic system
d) process reengineering and business transformation
17.In response to declining profits, a violin manufacturer changes its approach to quality control by emphasizing employee involvement, customer expectations, benchmarking, and continuous improvement. The violin manufacturer has adopted a comprehensive approach to quality known as ________.
a) quality control
b) continuous improvement
c) total quality management
d) quality assurance
18.Most of the concepts associated with goods manufacturing apply to services as well, although service providers face all of the following unique issues except:
a) Unlike goods, most services are consumed at the same time they are produced.
b) Service quality can be more subjective than goods quality.
c) Services are usually people-intensive.
D) Customers rarely dictate when and where services are performed.
a) informal organization
b) organizational design
c) organization structure
d) formal organization
14.A partner in a law firm has many associates reporting directly to him. This is an example of a ________ organization.
a) flat
b) staff
c) line
d) tall
15.ChevronTexaco is responsible for petroleum exploration, shipping, and other activities early in the production process, then the "downstream" division handles activities later in the process, including refining and marketing. ChevronTexaco uses the ________ structure.
a) product
b) process
c) geographic
d) customer
16.What are the two basic types of conversion?
a) mass customization and mass production
b) inputs and outputs
c) analytic system and synthetic system
d) process reengineering and business transformation
17.In response to declining profits, a violin manufacturer changes its approach to quality control by emphasizing employee involvement, customer expectations, benchmarking, and continuous improvement. The violin manufacturer has adopted a comprehensive approach to quality known as ________.
a) quality control
b) continuous improvement
c) total quality management
d) quality assurance
18.Most of the concepts associated with goods manufacturing apply to services as well, although service providers face all of the following unique issues except:
a) Unlike goods, most services are consumed at the same time they are produced.
b) Service quality can be more subjective than goods quality.
c) Services are usually people-intensive.
D) Customers rarely dictate when and where services are performed.