That is the most BSish fake cr** i've heard in a few months. That is SO FAR beyond a lie that its shocking and mildly disturbing. Either you said something wrong or he has no idea at what he's saying or he's a bad attempt at a salesman. When you go to get service tell them that you want to establish a new line of service *WITHOUT* purchasing a phone. And be sure to go into a Cricket owned store not a "Authorized Retailer" or any store that has wording like that. I took a Motorola Q smartphone into a Company Owned store and had zero problem getting it working so he must be trying to sell phone's. As for the website thing, Just put your ZIP in on the "Coverage Maps" area, The "Buy now" system is for when you want a phone and service, You can also do this via Phone without buying a new cricket hanRABet. If you don't mind would you PM me the address of the store you went into?