that's wierd i've had calls not complete, go staright to voicemail, but i've never heard that message from cricket before.
krazie: find out if you market has a local customer care nuraber. we have one in california, and i know all new markets have them, and they are supposed to be adding them to existing markets as well. the nuraber either directly connects you to an operator, or if they are all busy you can leave a message on the voicemail system. it operates only during business hours and they definately do return your message(at least they do here).