I just got a job as a hostess at a restaurant! I am enjoying it very much because it is my first job and the people seem real nice. The only problem, however is that I have "answering the phone" duty. I usually do not have problems with speaking on the phone but with this phone a guest will call in and you cannot hear a word they say. I feel stupid because I am new asking the guest to repeat constantly what they have said. My trainer is unhappy with my phone etiquette, as I became frustrated not being able to hear. I wasn't rude to the guest of course but it was just so overwhelming. And i know this sounds lame haha but its something I have to no how to do. Any advice on what I can do? I just can't seem to hear anything on the line other than manager and etc. hopefully i'll get used to it. :/
i meant to say i cant hear anything the guest will say except "can i speak to the manager". and apparently if you go to the manager not being able to tell who is calling and on the phone for them the manager will get angry.
i meant to say i cant hear anything the guest will say except "can i speak to the manager". and apparently if you go to the manager not being able to tell who is calling and on the phone for them the manager will get angry.