accident insurance claim "rental car"?

**twin**

New member
i am in a claim because a drunk driver hit me. I have received no check on the total loss of my vehicle yet but they are terminating my rental car. HOw is it they can do that!? They say I cant appeal this, and that they think they are being fair. What is normal procedure...Doesnt it make sense to at least give the recipient money so they can purchase a new car rather than after the rental car is revoked? Any steps or advice? Just wanted to get a general consensus on this, is this "cheapness" any indication of what to expect on the bodily injury etc claim? Workign with this insuance agency has been like pulling teeth! and the reps have been rude and sorely lacking on customer svc skills. How can I effectively negotiate with out this turning into an argument or a brick wall because they fall back on , it's policy....isnt there such thing as extenuating circumstances? This is my first accident and I m really looking for some solid advice on how to deal with my claim. Thank you so much.
 
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