838, 828 and 804 gone from my EPG since yesterday

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I noticed last night that this channels dissapeared from my EPG. no way to watch them anymore. called BEV. told me this channels are on the more var hd packg which i did not sub because they were on free preview until December 2008 (only 10$ for the other 4 packs). checked calendar and we are still in April 2008 or maybe I am wrong. CSR then told me they will give me a 25 cad credit but being stubborn told them no thanks for the credit keep it for yourself but make sure you fix the problem and told me they will hit the receiver again and wait 2 hours . this morning still nothing.

does anyone have any idea of what it is going on with this channels? Other than of course the free-preview suddenly ended last nite instead of December 2008?.

will call BEV later and see what they have to say about this. will post results.
 
My guide still has 828 and 838 in Free Preview mode.
I'm on the old $10 HD package so I'm not sure if they'll still be there when the preview ends, whenever that actually is.

Also, as far as 804 goes, that was only there for when CBC was doing more than one hockey game at the same time. It should be back next fall.
Although I'm surprised they removed it already, since it's still possible for Montreal and Calgary to play games at the same time in the 2nd round.
 
Check your signal strength on 82
Maybe that is the reason they have disappeared

:D
 
828 and 838 had their specs changed, i.e. what packages they belong to. Try to rescan.
804 is no more. It was a test CBCH2 channel. I don't think it ever had an EPG. What do you need it for?
 
Stick to the topic at hand. Posts and comments on a certain off topic hijack have been deleted and warnings/infractions given.
 
i checked the TP levels at 82 , they are all aver 80 . besides other channels that share the same TP are also working. CBCH2 was just a curiosity . called BEV they told me to do a check switch. did it . been more than 2 hours. still those 2 channels not showing up in EPG. funny thing , if i go to 828 it jumps to 829 but 838 says non subscribed yet screen. 9242 by the way. another funny thing a few hours ago i power on th tv and it was showing my last viewed channel weather ch but all the led's were of. i was able to continue watching other channels even the PVR function with all the led's off!!!. like if it was power down.

how do i rescan though?
 
almost 48 hours later , still those channels not showing. ran out of ideas. called BEV again, this time the only solution possible was to add the HD More Variety for extra 5$ and give me 5$ back as credit monthly for as long as the free preview lasts (until January 2009). in less than 2 minutes both channels started to work ok again. finally!!!!!!!!!!.
 
Free preview ot these channels has ended in april , for customers that have old HD pack it will end in december.
 
actually, it's because BEV is finally in touch with reality....

they know the flames aren't going to make the second round
 
I had a free preview of NGHD 828 for a while, and then the channel disappeared. I got my EV bill, and it states that there is a free preview of channels 827 and 828 going on. I go to guide, and 827 and 828 are not listed in any colour at all, under the all channels guide. Has this happened to any one else?

I have a 9242 receiver. And I am still on the all you can eat package from a few years back, and I pay for no HD channels. This should be besides the point, because the channels should at least be listed in purple.

I called customer service, and after a long pause, I was told that since I didn't subscribe to any HD channels, I couldn't get these channels in the free preview. Then I ask, how come they are not showing in purple. Then I was told since I didn't subscribe to any HD channels, these channels won't show in the guide. Then I asked, how come all of the other HD channels that I don't subscribe to show in the guide in purple? Then I was told these 2 channels won't show in the guide because I didn't subscribe to any HD channels. This is where I agreed with him, because I would have more luck talking to the wall.

Any help? Thanks.
 
I actually had the same happen to me but with certain standard def channels, they simply disappeared. I don't subscribe to their packages but I expected them to atleast show up in the guide in purple, and they don't.

I never really got a clear answer from tech support, but it is 'normal' for that to happen. Typically a channel you don't subscibe to is shown in purple, but in some cases they simply don't show up at all.

You're on the old Legacy package so the free preview doesn't apply, just let it be. If it was a channel you were supposed to be receiving and were paying for that would be a different story.
 
Do differant receivers have differant colours for non-subscribed channels........would prefer red over purple if that is the case?
 
Correct, It depends on the channel and the packaging.

Some channels are flagged to show up no matter what and will show as red in the EPG if you do not subscribe.

Other channels do not show at all (even with "all channels") unless subscribed to or a specific associated package is subscribed to.
 
http://www.digitalhome.ca/forum/showthread.php?t=85060

http://www.digitalhome.ca/forum/showthread.php?t=85904

You may wish to read my comment and the other thread posted by grand uncle.

Bev, CSR have no idea about the problems with 828 and 838. They are free if you are on the new package

The bottom line is you can not get them them in HD if you are on the Legacy package as a free preview. They attempted several times to put them into my on screen guide and it would not take.
 
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