30 day for cancellation with no contract?

  • Thread starter Thread starter Ex Agent EV
  • Start date Start date
So would that mean that if you disagree with the revised changes of service and advise them within 7 days of receipt, that you can cancel immediately and without penalty, even if you are under a contract and without the 30 days notice??

So for those looking to bail, this provides and additional exit strategy.
Just keep on tweaking those silly policies somebody comes up with and soon you won't have to bother.
 
No it doesn't. Bell will still need to adjust the number based upon the actual number of customers at that month. The only way that would make sense would be if they made you wait 30 days in order to get new channels or active service, which they obviously don't.
 
As Robin Williams once said, "If you can't take a FCKU, then JOKE em"

If you thought I was serious, then you haven't read enough of my posts.

And on the 'other matter', already done!
 
This is a bit off topic but has anyone tried suspending their programming after deactivation through the bell website in order to mitigate the cost of Bell ramming another 30 days of billing where the sun rarely shines?
 
The most likely reason is that dropping and adding services in the middle of a billing cycle can create the "bill from hell." I had a couple of those from *C and Rogers. There were so many credits and debits that it was almost impossible to figure out. If the total was in the right ball park I accepted it. When it wasn't, it took ages to get it explained and straightened out over the phone. I don't like this policy but can see the reasoning and live with it.


What does two people getting a divorce have to do with terminating a deceased person's account? In the case of the couple, the solution is obvious. Change the name on the account when you separate. And yes, I've had people call and change info on one of my utility accounts. It was a mistake by a landlord but it can happen. It was straightened out easily so that's still no excuse for EV's 30 day policy. After all, what's at stake, some lost TV programming? EV does that to it's customers all the time so it can't be that big an issue. The 30 day cancellation policy is just a cash grab by an arrogant company, nothing more, nothing less.
 
A pity Robert Ludlum is no longer with us. Sounds like a great kernel idea for a plot about international subterfuge.

No, wait! It's just every day policy from customer "service".
 
You know, funny thing happens to my bills that contain agreement updates, they've always seem to get lost. Strange but true.

So what new service agreement are you talking about?

Now the balls in your court to prove I received the bill. This would be interesting to follow through.
 
How long does it take to suspend?
They are allowed the 30 days from whenever to end your service and you are entitled service for that period. if the two are not the same somebody owes somebody.
 
If that really is your policy (which I know better than to take your word for it, considering the amount of disinformation you spread on these forums on a daily basis), it IS illegal, at least in Qu
 
The last time there was an updated version of the service agreement was in September 2006

If you cancel because you don't agree to the updated version you still have to follow the 30 days policy and early termination fees still applies if you have a contract
 
This is one thing that has always confused me. If I call up to change my service/programming, it can be done instantly over the phone and within minutes I'm watching my new programming.

If I want to cancel my service, I must give 30 days notice. Seems to me like more of a cash grab at the last few $ BEV will get from each customer.

I'm not so much complaining about the 30 days notice, I'm just confused why it exists. Can it really be that complicated to turn off the service when requested and bill it as such? What kind of complex algorithm exists at BEV that the system is unable to process such a request?

...and please don't respond with "if you read the terms of your contract.." I'm curious WHY the rule exists. Not IF it exists.
 
It's not a question of doing the right thing. Bell, in this case, has you "dead to rights". ;)
 
"When you sign up for bell, arent you charged 2 months, on your first bill?
Why would you need a months notice, to stop billing then?
There seem to be quite a few people, who dont like bell"


Could someone expand on this peice of information. I mean if this is the case, is Bell double dipping?:o
 
"As soon as we get the death certificate we terminate."

When my father died, I just sent the bill back, return to sender, with "deceased" written on the outside.

Never heard from BEV again.

My sister took the receiver to her house, hooked it up, called in to have it activated and has used it for four years with no issues.
 
When you sign up for the service the bill covers for the first 2 months of service, cause you always pay a month ahead or you TV services...

If let's say you sign up today August 2nd the first bill, which you should receive in 2 week will cover for the 2nd of August till the 1st of October. On that bill you will also be credited you rental certificate (50$ or 100$ on 9200). The following bill will cover for October 2nd to November 1rst

If let's say you want to cancel on the 15th of May next year... We will open a work order for the services to be terminated on the 15th of June. Your service at the time of the call will be paid until the 1rst of June since you paid a month ahead. A few days after you called in for the disconnection you will receive your monthly bill for the period of the 2nd of June till the 1rst of July. If you pay that bill in full you will havean ovrpaid amount when your services will be disconnected on June 15th. If you ignore the bill we will send you a final bill a few days after th services has been shut of for the period from the 2nd of June to 15th of June plus in that case, the early termination charges

Makes it more clear? It's not like we are asking people to pay another month...a good part of that 30 days is already paid as you can understand reading my exemple
 
mtlnorm, you're one of the lucky guys. You can't even imagine how much trouble some people have to go through to transfer receivers from a deceased parent's account.
 
Shaw does not require 30 days, MTS/Allstream does not require 30 days, Rogers does not require 30 days. CRTC requires ALL to disconnect the service as quickly as possible, and allows extra time when a physical visit is required.

If Bell forces you to wait 30 days, send a complaint to the CRTC with the total details (when you called, who you spoke to, etc. - use a tape recorder to get a copy of the call). Believe me EVENTAULLY you will get most of your 30 days payment back from Bell.
 
That's very nice. Never mind that it can take a week and $25 to obtain a death certificate. What an unsympathetic company EV is. :rolleyes:

CRTC policy states that BDUs must carry out termination requests as soon as possible. It sounds like EV only follows CRTC policy when it suits EV and ignores it when it favours their customers. What an arrogant, narcissistic company EV is. :\
 
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