30 day for cancellation with no contract?

  • Thread starter Thread starter Ex Agent EV
  • Start date Start date
What users seem to forget sometimes is that even though they are not in a "contract", the service agreement (the terms by which you and Expressvu decide to do business) still applies to them.

As of the 30 days notice, it always start the day you called. If the deactivation departement is closed when you call, you can ask the agent to leave a not in your account saying that you called and were not able to disconnect your service at this moment. When you call back, insist that your 30 days notice start then.
 
Not if EV unilaterally changed the service agreement by adding that clause since I signed up. Let's face it, EV's service agreement basically allows EV to rape and pillage their customers if EV decides to put that in the service agreement. I've already been pillaged financially. I'm starting to feel like they won't stop until I agree to bend over. :eek:
 
I believe the issue is that the money is collected in advance and paid out to the various source which Bell has to pay based on the number of customers. I could be wrong, but if that is the case then it makes some sense. In any case, it is part of the service agreement so the 'why' doesn't really matter. I can't see it being that big a source of revenue. An extra month on those leaving Bell can't add up to that much.
 
Alex9091, and the risk of being sanctioned, I am going to post here so you and hopefully other "aggressive" posters will read it as well.

visiter555's concerns were valid even if they happen to be erroneous. Thank you for correcting him, if that is the case, and if it applies to all BDU's. If it does not apply to ALL BDU's then you are unfortunately spreading FUD.
Please look up the meaning of FUD. It is a marketing term, and since visiter555 has yet to indicate that he is representing a competitor of BEV, and since you are obviously engaged from the BEV perspective, it could only be applied to one poster - and that poster is not visiter555.

I understand your desire to boost the image of your employer. It is a noble endeavor, and I hope for your sake it is driven by good intentions.

But really, .... take a moment to read over your last post and ask yourself, "Am I serving the best interests of BEV?". If you're not here to promote Bell's interests, then you certainly surprised me, considering the flurry of posts you've made in the 3 days you've been a member. I am merely posting this to reinforce ARR's conclusions. Talking like that is only going to distance yourself (& BEV) from the subs (current or potential) that come on DHC looking for help or advice. Try putting a little professionalism into it. :D.

I hope you realize I am trying to do you a favour, because with posts like your last one, it might not take long before you get bann..... ahh, forget it never mind - good luck ;)
 
I_Want_My_HDTV
I posted earlier about my son cancelling his BEV account and they waived the 30 day fee. I guess they are not as DOGMATIC as you try to make us believe.


ARR
Please refrain from using this type of language when posting, it only serves to make you look silly.



99gecko
Erroneous is valid? You lost me with this argument!
 
I WANT MY HD TV I was just explaining that if we go ahead and let client deactivate account under someone else's name because they say that the person died and we do not request a death certificate imagine the situation it would create. For example when a couple break:Mrs A breaks with Mr B... He is the one keeping the service... After a couple weeks they are fighthing for the child support and ex-wife calls Express Vu and says he died...we terminate the account and guess what? Mr B calls the same day, upset that his account was closed. No, the policy of the death certificate mut stay!
 
Once again you are giving confusing answers.

From the post above it appears that if a customer only has 1 receiver, a 30 notice of cancellation is NOT required.?

Is that what you were trying to say.?
 
So now BEV has coerced you into buying their product? What, three guys came through your front door, held a gun to your head and said sign up for BEV or we are going to rough you up?

Sound likes a tv series to me. :D:D:D
 
Mrs A should never have been living with Mr B they are not married, that the problem, no morals........
 
Valid in visitor555's mind, until he was corrected by Alex9091.
Have you never made a wrong assumption about something, been concerned, and then later relieved to learn your early assumption was incorrect? That is exactly what happened. Reading all of the posts in their entirety, helps to put them into context.

As for whether BEV is strict in their policies is their concern. From a customer retention point of view I guess, if they "feel" from their conversation they might get the opportunity to eventually re-sign the departing sub, especially in the context of BEV being part of the larger BELL family with which the sub might have other services. From a business point of view it makes sense to soften the blow, instead of trying to extract every last penny.

In my case when my father died, I had to jump through hoops to get the account changed into my mothers' name. As requested I faxed a copy of the death certificate, which apparently didn't arrive. I then sent a copy by registered mail (at my expense). All these procedures probably makes good sense to BEV to protect their liablility, but to add frustration to a grieving family does not. My mother actually considered canceling her service at that time (she doesn't watch much tv anyway), and I was told (on her behalf) that there was a 30 day wait..... And this of course could only happen after the account name was changed. I did ask about waving of the cancellation fee, and the CSR(s) did understand the situation, but never mentioned or offered anything with regards to a reimbursement or removal of the fee. They only offered retention incentives.

To qualify,... this was over two years ago so perhaps policy has changed since then, or perhaps I got unlucky and got an exceptionally poor CSR.
 
You see, this all comes down to the agreement you have with Bell. If I were to do business with you ARR, we would sign a contract and both agree to it, right ? Well guess what ? When you subscribe to Bell, this is also what you do. It's called the service agreement. When you subscribed, you initially agreed to that policy.

And if we were to do business together, I would make sure our agreement is respected. Isn't that what Bell does ? How is that illegal and unethical ?

Then again, I agree with you, some of Bell's policies are just plain stupid. Are they illegal ? I see that you're judge and jury in that case. Can you explain how it is illegal/show me court decisions/proof/etc.. If not, this is all FUD. If yes, let's sue their ass off !

I_Want_My_HDTV, I understand you've had your load of frustration with BEV but it's not worth jumping on every occasion to discredit the company as a whole. I did a quick survey. Out of all my neighbours, 6 have at least one Bell service, including 3 with Expressvu, and they're all satisfied. The unsatisfied, demanding and very noisy minority that you are part of (understandably, with all the problems you had) do not make most of Bell clients.
 
I think I found some blank death certificates on the WEB, for those wanting to cancel , just send me $9.99 and I'll fill in your name and send it back in a PDF! :rolleyes:

If you'd rather not do that, then get a Vonage phone number, but pick a U.S. area code and connect it to your receiver.
Wait for it to call in or order a bunch of PPV's and Voila, terminated on YOUR terms! Life couldn't be better.

So THEY Terminate when THEY get the death certificate, we'll that sounds like a good deal to me, I'll be sure to have my estate send a copy in so that THEY can terminate and you'll all be put of of your misery because BEV will have TERMINATED, Yahoo! as we say out here!
 
The usual candidates are on here ranting and raving about how badly BEV treats their customers.

True story, two days ago my son phones BEV to cancel his account. As of today it is canceled. I had told him that he would be billed for the next 30 days because of BEVs policy. When he phoned in and canceled his account they waived the 30 days because he was moving to an apartment building that had no line of sight for their satellite.

I guess I will let you decide if this is treating the customer badly or not.
 
I'm on the fence on this issue.

Since BEV and most other companies require that you pay 1 month ahead. Then one day you decide to cancel (say today August 3rd) and you have already paid until August 31. I do not think it would be fair on BEV to have to put through the cancellation that day and have to refund the prepaid service (from Aug 3rd to Aug 31st). Although I dont think its fair for the customer to have to pay more than what they've already prepaid (ie.. service from Aug 31st to Sept 3rd).

I believe it would be fair to just cancel the service up to the point that has already been prepaid. So if the Customer canceled on August 31st, then it would be cancelled that day... but if the customer cancelled Sept 1st, the service wouldnt cancel until Sept 30th but they wouldnt be required to pay for anymore service other than whats already been prepaid.

djino
"2 my cents"
 
When you sign up for bell, arent you charged 2 months, on your first bill?
Why would you need a months notice, to stop billing then?
There seem to be quite a few people, who dont like bell
I think, they are just choosing random companies to bad mouth (I hate Shreddies, they get soggy in milk soo quick, GO CHEERIOS!)
Obviously, Bell is doing something to P?ss these people off
If you havent had a bad experience with them, good on ya!
The problem is, most people that have good experiences, wont come here, and rant about how good the customer service is
The angry customers, on the other hand, will come here, and get on their soapbox, and preach to all that will listen
Thats what this forum is for
I like reading all of the different stories/points of view, and if it doesnt interest me, then I dont read the thread
I dont agree with everything AEV says, but Im glad she is here, because she can give insight to things that regular customers may not know about
Let the bashing/praising continue...
 
When BEV changes the service agreement they send a copy to all their suscribers of the new service agreement (I know, most people don't look at the other papers included with the bill,your problem!) mentionning that if you didn't agree you have 7 days belive to call to terminate, if not it means you agree to them...
 
Alex9091 - Your views are interesting yet your approach is quite unacceptable and I am surprised one of the mods has not done something about your insulting many, many members here.

You have shown a lot of links, but I don't believe your interpretation of the SAs, especially based on the CRTC rulings for cancellation of service required under the fed rulings. Anyone can write whatever they want in a contract or SA, but enforcement when a higher level of authority says otherwise can be quite interesting.

DirectTV sent out letters to thousands of suspected hackers which actually had no force of law behind them, yet many paid the requested sums for whatever reason.
 
This is incredible bad faith from you. I mean, how in hell do you expect a serious company to close an account just because someone say you're dead ? I mean, think about it twice. Think about the abuse some people could make of the absurd alternative you seem to propose. Bell is not asking for a photo of your dead body and an autopsy report, they are asking for a death certificate and I'm pretty damn sure they're not the only company doing so.

I've read your numerous posts on this forum and all you do is bitch about Bell (and sometimes, I agree, give valuable information). Make a man of yourself and if you truly believe half of what you say, quit 'working with them on some projects'.

P.S.: When you have proofs that Bell is feeding the Liberal party money so they can better control the telco market, come and see me, I'll start filling complaints. In the meantime, I'll politely ask you to STFU.
 
My intented message was that the Contracts or SAs may say they require 30 days notice BUT that that Rogers, Shaw & MTS did not "require" 30 days (as in they would allow you termination in a couple of days in most cases). I have cancelled cable from Rogers (same day), Shaw (next business day) and MTS (#%#$@$ same day even though I asked for the following week!!!!). But your comments about my mind (in your following post) ...very inappropriate.

So to all who wish to pull the Contract & SAs...enjoy your time in research & reading. To those who have called the providers and been allowed to disconnect without 30 days...congrats. To those who have fought and gotten refunds ... YAHOO!!!

Take a look at the SAs & Contracts and tell me how many (???) actually have all their EVu IRDs connected to a phone line 24/7/365!!!!
 
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