30 day for cancellation with no contract?

  • Thread starter Thread starter Ex Agent EV
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Ex Agent EV

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The reference to that couple getting divorced was only to explain why ask a death certificate when a person dies. If we didn't require that anybody could close the account of everybody saying that they died.

It's not only Express Vu that has that 30 policy...Videotron has the same and Ibelive Rogers has the same too. You als get that same policy with cell phones and landlines
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Every chance that you have to jump on Expressvu and maul it like a bulldog doesn't get pass you. I'm not here to defend Bell but come on, this is ridiculous.



This ain't three bloody years, it's ONE month and all the telcos do it. Give us a break.
 
Rogers requires about 3 business days and it's more difficult for them since they must physically disconnect the wire on the street. All an EV CSR has to do is press a button on his console and the account is deactivated. We are not talking telcos here we are talking about BDUs. Both Bell and EV operate arrogantly and without regard for their customers rights. That's why Bell was regulated in the first place. Give ME a break. I've been screwed by Bell and Bell companies so many times I've lost count.
 
Let's see, latest quarter BEV lost to 'churn' about 71,000 subscribers. Annualizing that would make 284,000 customers. Average billing is $58/month works out to almost $16.5 million per annum in business they would have to forgo without this 'clause'.
Oh yeah, this is ONLY the BEV business segment.

This policy is SOLELY a cash grab.
But this is my 2cents.
 
I contacted Bell about cancelling my XpressVu and they made me an offer to stay (of course) but also said if I do cancel I need to give them 30 days notice. I am not under contract because I have been with XpressVu for so long I never did sign a contract. Do I still need to give 30 days even with no contract? I own my old 2700 receivers and dish so there is no rental. What is the penalty for cancelling and not giving 30 days notice?

Thanks
 
Always trying to pick up a fight Nimiq 1...

If you would have read th post you would have understood what I was stating

If a client say, or has been proven to have his receivers in the USA and there is only one on the account we will terminate that account right away. If that client has multiple receivers and some are still in Canada then we will deactivte the ones in the States and keep the one in Canada active

For the person that was complaining about having to send a death certificate to close the account...just think about how easy otherwise to close someone else's account! And the complication that it could create. Couple breaks... Lady says he died and they cut the sevice. Husband calls, upset.

The reason of the 30 days policy? It's to give you a final time to enjoy the programming you had, see exactly what you have...and what you'll be missing! In the meantime the compagny will attempt calling you and make you an offer that will make you stay
 
Check your billing dates closely as the 30 days goes from billing date to billing date and not from the date that you give notice. At least that's the way it used to be. It is Evu that determines when your signal is cut-off and may go over two billing periods......that I suppose would be your penalty.
 
A cash-grab that you wilfully agree to when you subscribe to Expressvu. This is a free country, after all.
 
Yeah, wonder why he is upset and needs a break. Could it be EV's arrogant policies? :confused:


Never mind the cash grab. If you want me to stay, cancel the billing and give me a few days free until the counter offer arrives. Then cancel the service. Otherwise, it's just a cash grab. :rolleyes:
 
Just because we are coerced into accepting it, doesn't make it right.

When you make a statement like that, you come off sounding like a coward lawyer saying "I told ya so!"

Almost as bad as some operating system EULA's , if we don't agree, we don't get to use our computers, sure we could go linux.
So we click, or in this case, sign the deal with the devil, because the installer is there and we want our TV.

Like the bugs in some s/w products we didn't bargain for, so to are these just plain bad policies.
 
Under EVu's SA they can raise your rates and you can't leave for 30 days. They theoretically coud triple (or more) your rate and you would be forced (according to EVu's SA) to pay that increase for 30 days AFTER you cancel based on the rate increase.

Hmmmm...

Thankfully occassionally the CRTC does actually do something about the complaints they receive.
 
Actually, I ended mine just recently. They let me have the cut-off date 30 days from when I called in, the 27th even though my billing date is the 6th
 
NO, what ridiculous is the brazen abuse Bev serves on it's customers.
The flagrant disregard to consumers rights with extremely unethical and illegal business practices in addition to their contempt for the regulatory agency that for reasons unknown keep them on life support by not pulling the plug on the festering cancer that can only describe the collective practices that Bev perpetuates.

THAT's what's ridiculous!
 
There is no way to cancel whithout a 30 days notice...ALL CLIENTS, on contract ot not, need to give us a 30 DAYS NOTICE WHEN THEY CANCEL

If you call on the 26th and you blling date is on the 13th, your servic will till be active until the 26 of the next month

The only exeption made to that rule is when an account owner dies. As soon as we get the death certificate we terminate. Same applies when client as only one receiver, or all is receivers are being used in USA.

 
Source: http://www.shaw.ca/en-ca/AboutShaw/TermsofUse/JointTermsofService



Source: https://www.shoprogers.com/about/legaldisclaimer/consumerEng_legal.asp?shopperID=4N32XTU8QEXQ9G2VXQ0GE9S7TR97C8RA

And so on ad nauseam. visiter555, please, get a clue. It is a common practice, face it.



No, you can disagree with the changes to the SA/raises/whatever and cancel your account before the new changes/rates take effect. It's your right and it is specified in the SA. Again, this is FUD. Will you please get a clue before bashing ? Thank you.



In your best dreams. It's common practice AND it is a contract you WILFULLY agreed to.
 
That was exactly my point. I know the policy exists, it's just a ridiculous one that is nothing more than a cash grab. And believe me, I completely understand that this "cash grab" can translate into millions of $ for BEV.

Outside of CRTC regulated services, I can't think of any other services that require a 30-day notice for cancellation. I'm sure others can think of some but none come to my mind.
 
In the 5th day of my 30 day notice to Bell. I am definately annoyed. I'm not sure if Bell is breaking some CRTC rule about expediting terminations or some other law, it doesn't matter to me.

I do know that when I left Shaw to come to Bell a few years back and I terminated my Shaw services it was done the same day. Well, billing wise anyways. It took them a few days to actually filter out the cable etc, but at least even when I was leaving them, they gave me good customer service. And that's what it all boils down to. Customer Service.

You can bet that if Bell is planning to call me in the next 30 days to try and win me over I won't be in a good mood. In the end I'm not really out anything as my Shaw install date is the same day my 30 days is up, but it still annoys me, and an annoyed customer is one who probably will not use Bell in the future, or recommend them to others looking at their service.
 
That's right, just bully your customers because Bev is always right!
Soon you won't have enough customers to support your (in the greater, not specific sense) sorry A$$.

Just because it's policy and common practice doesn't make it good for customer service and isn't that what winning companies have, great customer service to match great products, well you (BEV) have near ZERO customer service and what may have been a great product is quickly becoming badly tarnished by missing desired content, poor software updates that break what was working and a plan for the future that really has a slim chance of getting you through to it.

I have no problem with CSR types from the vendors being here, but I must say, in all honesty and truly ignoring my bias, that the agents that do frequent the *C forums act with significantly more decorum and empathy for their valued customer than their peers from Bev.
In fact their presence is hardly known, but I know who they are and they are very discreet and very helpful.

In many cases, your postings do little to further your companies interests, as the systemic disease Bev has makes you arrogant and argumentative.
It also exposes potential subs to the darker side of being a bev customer.

By observing company policy and NOT posting at all, at least potential subs won't find out the bad policies and may actually sign on as opposed to getting a wiff of things to come and steering clear.

If you doubt me, just check your quarterly reports w.r.t. churn and other indicators to see if your presence here is helping or hindering.
It doesn't matter a rats a$$ to me, it's your business and future your are fckuing with.
 
Other services may have a "30 day clause" in their contract but they are not as dogmatic in enforcing it as EV. EV appears to be as rigid in enforcing rules that are in their favour as they are in ignoring rules that are in their customers' favour.
 
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