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haystack
Guest
That must be a bell employee inside joke because customers are not laughing.
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Ex Agent EV
Guest
30 day cancellation period & Cancelling Bell services (Merged)
Vid
Vid
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Nemnoch
Guest
Actually Haystack, according to what you posted, you would recieve free service from the 15th to the 25th.
Perhaps I do not correctly understand your confusion.
If you give 30 days notice and your disconnection date is after your billing date, then why would you not expect to get a bill, when you have been regularly billed one month in advance every single month prior
There is always the possibility that you would call to change the disconnection date or even cancel the disconnection completely and that is why until the disconnection is actually completed, they continue to bill you.
Perhaps you can clarify
Nem, who has a keyboard without a question mark right now (sorry for the poor punctuation)
Perhaps I do not correctly understand your confusion.
If you give 30 days notice and your disconnection date is after your billing date, then why would you not expect to get a bill, when you have been regularly billed one month in advance every single month prior
There is always the possibility that you would call to change the disconnection date or even cancel the disconnection completely and that is why until the disconnection is actually completed, they continue to bill you.
Perhaps you can clarify
Nem, who has a keyboard without a question mark right now (sorry for the poor punctuation)
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djino
Guest
I honestly dont believe in the 30-day policy. The best practice is to have your services end when your billing period ends.
Since we all pay a month in advance and for example the Billing Date begins May 15th and I call May 25th, then I should be able to disconnect June 24th without any additional bills/fees. Just as If I call on June 24th to disconnect. It should be disconnected that very day without any penalty (assuming I was no longer under any contract).
djino
"Yup, it should just go by the billing date"
Since we all pay a month in advance and for example the Billing Date begins May 15th and I call May 25th, then I should be able to disconnect June 24th without any additional bills/fees. Just as If I call on June 24th to disconnect. It should be disconnected that very day without any penalty (assuming I was no longer under any contract).
djino
"Yup, it should just go by the billing date"
RingMaster
New member
i still don't understand how companies can do this. Why isn't it illegal practice? BEV doesn't need 30 days to cancel service it takes 5 mins. So they get an extra month of $$$.
Just curious what would happen if you told them that you moved a few weeks ago to the states and you want your bills to go to Seattle
Just curious what would happen if you told them that you moved a few weeks ago to the states and you want your bills to go to Seattle
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Nemnoch
Guest
Djino, in your example, you would have given 30 days notice.
You give 30 days notice and you're billed for the next 30 days regardless of your billing date.
If you don't give 30 days notice and you're billed for the next 30 days, regardless of your billing date.
The one month billing in advance just seems to cause confusion.
In the end, you only pay for 30 days regardless of giving notice 30 days in advance or not.
If your cancellation date is after your next billing date, the bill following your cancellation date will reflect the proper balance.
Nem, who thinks there may be a bit of confusion
You give 30 days notice and you're billed for the next 30 days regardless of your billing date.
If you don't give 30 days notice and you're billed for the next 30 days, regardless of your billing date.
The one month billing in advance just seems to cause confusion.
In the end, you only pay for 30 days regardless of giving notice 30 days in advance or not.
If your cancellation date is after your next billing date, the bill following your cancellation date will reflect the proper balance.
Nem, who thinks there may be a bit of confusion
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Nemnoch
Guest
Ringmaster.
It's 30 days notice.
So call 30 days before the date you want to cancel.
That seems pretty cut and dry.
Just like giving your landlord 60 days notice before you move.
The service isn't deactivated when you call, it's deactivate on the date you specifiy, you are just billed for 30 days of service.
Nem, who really doesn't have much else to add at this point
It's 30 days notice.
So call 30 days before the date you want to cancel.
That seems pretty cut and dry.
Just like giving your landlord 60 days notice before you move.
The service isn't deactivated when you call, it's deactivate on the date you specifiy, you are just billed for 30 days of service.
Nem, who really doesn't have much else to add at this point
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granduncle
Guest
Bingo!
That would make both, service and billing stop immidiately.
But you can't do it after discussing cancellation...
That would make both, service and billing stop immidiately.
But you can't do it after discussing cancellation...
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redvette
Guest
Ok, here's my situation: The date for my bill is on the 8th of every month. If I call in the next few days and cancel before June 8th, I'll get my normal bill which will come in the mail the next few days. Will I then get ANOTHER bill on July 8th? I'm cancelling BEFORE my billing date of the 8th, giving them a full 30 days before July 8th; I shouldn't have to pay after that, right?
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djino
Guest
You are right.. but I realized now that I made a mistake in my last post. When I wrote June 24th, I meant June 14th (to reflect the end of the billing Period of May 15th.
Again. What I wrote above is what I believe how things should be done (not on what is actually done).
If My billing date is May 15th. And I call on May 24th to cancel. I should be able to have my services disconnected by the end of the current billing period (June 14th).
Just as if I call on June 14th, I should be able to have my services disconnected that very day.
djino
"Yup, sorry for my mis-type"
Again. What I wrote above is what I believe how things should be done (not on what is actually done).
If My billing date is May 15th. And I call on May 24th to cancel. I should be able to have my services disconnected by the end of the current billing period (June 14th).
Just as if I call on June 14th, I should be able to have my services disconnected that very day.
djino
"Yup, sorry for my mis-type"
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starchoice
Guest
Yes, you will get another bill on July 8th. If I recall correctly, BEV has a fairly screwy system so if you called on the 8th and gave 30 days notice, you will be surprised that the July bill (30 days later) still has all the regular charges. They require advance notice of cancellation but it is not processed that way on the bill. This means that with the effective date of cancellation, this is what triggers a final bill so strangely enough, you will get a July bill asking for payment of another month in advance regardless of the fact that you are technically cancelled.
The real funny part is that Bell expects you to pay that bill and they will then process a refund once your final bill is calculated. This means that you will not only get a July bill but also an August bill, this being your final one.
The real funny part is that Bell expects you to pay that bill and they will then process a refund once your final bill is calculated. This means that you will not only get a July bill but also an August bill, this being your final one.
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Ex Agent EV
Guest
I called EV for another reason yesterday and asked them...
I also saw one of my ex-supervisor and asked him...
This is their answer:
Actually no... They will cut the service immediatly and you would still have to pay the remaining days of the 30 days period
I also saw one of my ex-supervisor and asked him...
This is their answer:
Actually no... They will cut the service immediatly and you would still have to pay the remaining days of the 30 days period
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djino
Guest
If you call today (June 4th) to cancel, you are required to pay until July 3rd.
You would then receive the regularly months bill in a few days (If your Bill date is June 8th), for a full months charges June 8th to July 7th.
Since your services would be canceled July 3rd, you would receive a pro-rated credit for days July 3rd to July 7th either by cheque (if your ExpressVu service is not on a One-Bill) or just a credit on the following One-Bill since you have the One-Bill.
djino
"That should make sense..yup"
You would then receive the regularly months bill in a few days (If your Bill date is June 8th), for a full months charges June 8th to July 7th.
Since your services would be canceled July 3rd, you would receive a pro-rated credit for days July 3rd to July 7th either by cheque (if your ExpressVu service is not on a One-Bill) or just a credit on the following One-Bill since you have the One-Bill.
djino
"That should make sense..yup"
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redvette
Guest
So maybe I should wait until June 8th? Then I would be required to pay until July 7th...then there would be no "pro-rated credit" for July 3rd to July 7th; it would just be neater, right?
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can3gxw
Guest
This is only partially true... if you were to ask them to disconnect you immediately, then sure... why wouldn't they? If, however, you were to ask to be disconnected on a specific date toward the end of your billing period (since you're billed a month in advance), then that's when it will be disconnected.
My wife used to work for SC when their call centre was still in NB and if a customer called and starting ranting and getting mean about the rules (whether they agreed or not) and said anything degrading to the CSR adding a usual "JUST CUT IT ALL OFF!!!", then the CSR would simply say "OK... thanks for calling.... " and then voila - NO SOUP FOR YOU!
It's not unlike talking to the cop that pulls you over... depends on how you talk to people. Don't expect them to be nice to you if you're not nice to them!
My wife used to work for SC when their call centre was still in NB and if a customer called and starting ranting and getting mean about the rules (whether they agreed or not) and said anything degrading to the CSR adding a usual "JUST CUT IT ALL OFF!!!", then the CSR would simply say "OK... thanks for calling.... " and then voila - NO SOUP FOR YOU!
It's not unlike talking to the cop that pulls you over... depends on how you talk to people. Don't expect them to be nice to you if you're not nice to them!
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sjtigers
Guest
Hi,
Lurked here quite a bit, so I have a question. I have an All In One set up with HD PVR and an older receiver. I bought it in late September 2006.
I am in process of moving to the USA in August for school, I will not be taking the service with me due to moving into an apartment building. So if I cancel in July will I be punished with fees? Or will I be able to escape them and will I have to give back my equipment?
Thanks
Lurked here quite a bit, so I have a question. I have an All In One set up with HD PVR and an older receiver. I bought it in late September 2006.
I am in process of moving to the USA in August for school, I will not be taking the service with me due to moving into an apartment building. So if I cancel in July will I be punished with fees? Or will I be able to escape them and will I have to give back my equipment?
Thanks
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Ex Agent EV
Guest
If you just cancel whithout sending them anything, yes, they will charge you an early termination fee (which is probably more than what the full month would have cost you)
Some people will probably tell you:"Wait until you are there callthem and say you are in the USA, they will terminate immediatly the account since EV service is not permitted in the USA". Yes, it's true, they will terminate the account ON THE SPOT, but will charge you an early termination still
You said you are moving there for school? As soon as you know the exact moving date call EV and say you are moving out of Canada and want the fax number to send proofs that you are moving out of Canada.
Once you have the number send in you school paper and your new lease, with a cover sheet that includes you name, adress, account number (8455123456789123) and a description of situation
With that information no penalties will be applied to your account
Some people will probably tell you:"Wait until you are there callthem and say you are in the USA, they will terminate immediatly the account since EV service is not permitted in the USA". Yes, it's true, they will terminate the account ON THE SPOT, but will charge you an early termination still
You said you are moving there for school? As soon as you know the exact moving date call EV and say you are moving out of Canada and want the fax number to send proofs that you are moving out of Canada.
Once you have the number send in you school paper and your new lease, with a cover sheet that includes you name, adress, account number (8455123456789123) and a description of situation
With that information no penalties will be applied to your account
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Ex Agent EV
Guest
30 day cancellation period & Cancelling Bell services (Merged)
I don't know the rules at Star Choice or their policies, but I know Express Vu rules and policies...
When a client request a disconnection there is a 30 days notice required.
If a client says to disconnect it right away the agent would advise him of the 30 days notice, then tranfer him to retention departement who will try to make him and offer, and, if no succes will put an open disconection order in 30 days.
The only exceptions to the 30 days notice rule is:
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I don't know the rules at Star Choice or their policies, but I know Express Vu rules and policies...
When a client request a disconnection there is a 30 days notice required.
If a client says to disconnect it right away the agent would advise him of the 30 days notice, then tranfer him to retention departement who will try to make him and offer, and, if no succes will put an open disconection order in 30 days.
The only exceptions to the 30 days notice rule is:
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