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When on a call and it is connected, if there is a volume button on the side of the phone try turning that up, or moving the directional keypad (the up down left and right button) un down left or right you should see a screen come up when you do this the shows the volume going up and or down, if...

As with all sim cards they can take up to 24 hours to activate. If after this time you should go back to where you bought it and ask why it has not been connected, also it could be an idea to turn the phone off and back on, do this every few hours as it refreshes the phone to look for a signal.