TO PAY THEM THEIR FEE.L HAD A LOAN WITH THEM AND IT WAS SOLD ON TO A DEBT COMPANY COS I WAS ILL AND OUT OF WORK FOR A YR.AFTER THE CLAIM THEY TOLD ME THE MONEY WILL GO TOWARDS MY LOAN EVEN THOUGH THEY HAD SOLD THE LOAN TO A DEBT COMPANY THEY STILL KEPT ALL THE PPI MONEY AND REFUSED TO PAY THEM...