Verizon has a new every 2 program. Every twenty months you can get a new phone with a discount of $50. You can get a new phone every year if your the primary phone at a discount. ( Or so I have been told)
Most retail chain stores that cell electronics will Target, Walmart, Best Buy. Look on Ebay as well that is where my husband and I got our car chargers, or you could go to your provider's retails store but it will cost more.
If you are not eligable for an upgrade you will have to pay full price for the Droid. You can call or go to your local Verizon store and ask them if there are any promotions about trading in your blackberry for a droid. Otherwise you could always try to sell your blackberry to help make up for...
Call and ask to talk to a manager in customer service. Don't get mean or nasty with them just tell them that it does not get much service where you are and were wondering if there was a way to to exchange it for a different model. If not, check around to see if anyone has an unused verizon...
try putting in a blanket for him to lay on as well as a regular analog alarm clock. he may be lonely and the sound of it will remind him of his mother's heartbeat.
See if there is a support group to help you deal with the pain and any other emotions you may be feeling. Contact the prison chaplain if you can't find one, they will help you out.