perhaps because it is the portable version of it, try doing the full version and then right clicking your media file and then choose default program to open file with.
make sure bluetooth is turned on, aftere this, if it doesn't work, see if you need a new driver. Is this built in or is it an accessory you put on your computer?
right click my computer
Properties
Hardware
Device manager
Sound, video and game controllers
See if there are any '?' on any of these, especially on the sound one. If there is there isa problem. If not, right click the sound. hit update driver. If this doesn't work, hit uninstall then your...