your opinion: my little sister (3) was in tescos and a motor bike beside he counter

S

Sinead

New member
fell on her...? the motorbike wasn't part of the shop but my sister who's 3 touched the bike and it pushed her forward making her fall face first to the hard ground.

shes bruised on her back and knees (pretty bad bruises if you ask me ) but nothing severe as to go to the doctors.

my mom was with her and the women at the self checking saw but just ignored us nd never said is she ok... none of the staff said anything they jut walked bye.. and she was screaming and screaming and screaming.

--

my mom rang 2 days ago and got the manager on the phone and rang to complain. he said he didn't hear anything about that but was very sorry to hear and that he would look into it and ring back in an hour.

2 day later and NO phone call

wat do you suggest.. should we let them away with her or press on...?
 
There is not much you can do because there was no negligence on the stores part. Your sister touched something she was not suppose to be touching. It was accident and that is all it was. The fact that no one responded is a sad sort for our society. No one wants to get involved for fear of being sued. There are to many fraudulent court cases that are backing up our court systems today, I wish people would take personal responsibility for themselves.
 
Ouch! First thing that needs to be done is to take a few photos of the injuries, just for the future if they need to be presented to anyone after the bruising has faded. Your mom should go back to the store, bring your little sister with her to support the story (NOT the photos), and go talk to the manager in person to explain what happened. She should be firm and tell them that it is unacceptable to ignore such a serious complaint! It makes me wonder how many other children/families have been in a similar situation by that same store/company. If they continue to ignore it as a serious matter, ask for their general manager to be contacted immediately, as in right there on the spot. If they decline, write down the store number if available, get the names of employees that were involved, and go above their heads to the core of the company. Also, most places have cameras positioned everywhere, especially by the register. Ask to review the tapes if they don't believe the severity of the situation.
It all really boils down to what course of action your family wants to take. When speaking to the manager or GM, explain to them exactly where things stand and make intentions clear. (i.e. "We don't want to sue your company for neglect, we just want to make sure that this doesn't happen to another toddler.") Most places don't want to be sued, or get a bad reputation so they should be more flexible about discussing the matter once they know what they are braced for.
Good luck and I hope this helps!
 
Ouch! First thing that needs to be done is to take a few photos of the injuries, just for the future if they need to be presented to anyone after the bruising has faded. Your mom should go back to the store, bring your little sister with her to support the story (NOT the photos), and go talk to the manager in person to explain what happened. She should be firm and tell them that it is unacceptable to ignore such a serious complaint! It makes me wonder how many other children/families have been in a similar situation by that same store/company. If they continue to ignore it as a serious matter, ask for their general manager to be contacted immediately, as in right there on the spot. If they decline, write down the store number if available, get the names of employees that were involved, and go above their heads to the core of the company. Also, most places have cameras positioned everywhere, especially by the register. Ask to review the tapes if they don't believe the severity of the situation.
It all really boils down to what course of action your family wants to take. When speaking to the manager or GM, explain to them exactly where things stand and make intentions clear. (i.e. "We don't want to sue your company for neglect, we just want to make sure that this doesn't happen to another toddler.") Most places don't want to be sued, or get a bad reputation so they should be more flexible about discussing the matter once they know what they are braced for.
Good luck and I hope this helps!
 
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