Ugh, I know!
I'm so fed up with people not listening to simple instructions. I've told people time and time again that clients can't make bookings until after 5.30pm, and then when the client comes through to me, the event organiser has led them to believe they can make a booking whenever they want. I know it's easier to sell something when you don't tell them limitations but argh, it makes things SO difficult! :irked: