Witnessed altercation and cannot help overthinking about it?

I was at my Coffee Shop that I go to before College, and I walked up to the barista and asked for a regular Hot Chocolate and a Pain au Chocolat, which was fine. The woman infront of me begins to walk away, returns and asks for the Head Office phone number, while the Barista is confused and suggests she takes a comment card. She says no, and explains that he denied her service and served me first. So I'm standing there sheepishly, while she calls him an ignorant man, and begins to shout. She got her drink eventually and I was handed over to another staff member, but I *cannot help overthinking the scenario; Should I have stepped in and said something? Should I have told the woman to bugger off and stop her crying? Because this sort of thing, where people get too high on their pedestal, really gets on me!* Btw: She was the kind of woman who would turn your heart to stone in a single glance.

What do you think?
 
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