Why make us order Rush, Equator and A&E HD?

S

Sportsfan

New member
It may be unfortunate for customers and Customer Service Reps, but someone at Bell has decided to do it that way. I'd like to know why.
 
putting the responsibility on the customer , again...
bell is not the most organized company on the planet, so i do believe AEV
her comments about upselling, show that bell is more concerned with upselling, than "customer service"
bonus money for upselling the customer, bonus money for getting the customer off of the phone in ???? amount of time (i guess thats why i've had a few hang ups, maybe you could give us a time limit, so we could have a stop watch beside us, and maybe save YOUR sales pitch, till after the average handle time is used up by us with the problem that had us call you in the first place?)
the channels are not a big deal to me ( i think ive watched them a few times, but i use my tv time for movies and sports, for the most part, so i will wait to upgrade until there is more programming suited to my viewing needs
 
First they were on a free preview, now they are still free, but you have to order them to get them.

Channel 807 says:

- Limited Time Offer: at no extra charge!
- ExpressVu HD Pack Limited Time Offer

Why are they doing this? My theories:

1) The "limited time offer" makes me suspicious that they will start charging extra for these channels. If I add them now and cancel them when they start charging extra, they'll take away my price protection credits for downgrading my programming.

2) They can save a few bucks by not paying the broadcaster for the customers who don't bother signing up.

3) They want to gauge interest in these channels, perhaps because they are considering dropping them.

What do you think?
 
Unfortunately, that is up to the broadcaster and, guess what, they don't want to reduce their channel offering on EV. (Less income maybe? :rolleyes: )

OTOH, EV doesn't want to reduce their channel offerings. Customer complaints might be one factor but the "bottom line" may be another. I'll bet they are getting a deal on the High Fidelity channels. Switching to NG and Showcase might be more expensive and offer only different repeats. Personally, If NG and Showcase don't show up on EV soon, I will be gone. My last bill was outrageously high for what I get from these sandbaggers.
 
As you are in London, you have the option of Rogers HD service. At least you have a choice.

My point about HiFidelity channels is they really exist because Bell ExpressVu put them on air and provided them with production facilities. The 200,000 or so HD subscribers Bell has are the overwhelming number of viewers for these channels: no major cable company carries them. A couple of small players -- SaskTel IPTV and Source Cable in Hamilton (again from memory) -- carry them; but only Bell offers volume. I don't think the "broadcaster" ultimately has any say in HiFidelity having 2, 4, 6, or 8 channels of their eye candy tv. Bell, as effective sole distributor, pulls ALL the strings.

Which is why I suggested condensing the content into two channels from four; not eliminating content but just repeats; and therefore freeing up two HD channels for content customers might actually watch -- like National Geographic or a third commercial free movie channel like MMORE HD as carried on Rogers.

Oh, but wait: all senior management are probably a little distracted by the company being sold / shopped around and wondering if they will still have a job at the end of the summer. That ought to make for BOLD decision making!
 
You make some good points. I forgot about MMore HD. TMN will be be eliminated from my subscription soon and the lack of MMore HD on EV is one factor. I will make sure TMN knows as well. That's 3 HD channels EV needs to add by end of Summer. :cool:
 
Yeah, there must be a way for Bell to identify all those accounts on the "Old HD Pack". If they had the list they could just change them to the "New HD Pack", even if it has to be done manually from a printout. This just doesn't make sense.
 
Treasure, Rush, Equator, A&E and HD NET were not offered only to clients with Legacy packages, but to ALL CLIENTS WITH HD RECEIVER...no it was not a catch to get you on the new programming package!

ALL THE CLIENTS with HD receivers and who do NOT SUSCRIBE to HD TV (or HD VALUE PACK as we, CSR call it) had the channel removed on NOVEMBER 30th

And no, they didn't offer it free cause they wanted to remove it, or get you to switch programming. When Bell, or any satellite or even cable compagny get new channels in they put it in free preview for a certain period, so that client could see it, get an idea of what it is before they actually pay for it. I think this is called good customer care
 
I've seen new literature that have dropped the "free preview" language on these channels. I think it's all kosher now. But I do think Rush HD should be dropped, maybe along with Equator HD, in favour for Showcase and Nat. Geographic HD.
 
Yes client that adds the HD pack, or added recently do get those channels

Clients with the old HD pack are not getting HD net either...but client with new HD pack automatically get it
 
Since I already get the ones you want from another provider, and when I do watch Bev, It's usually Rush or Equator.

You really can't start to take stuff away from people, it's just bad business.
You can always ADD stuff, oh wait, no more room, crap, that was good planning!
 
Why do HD VALUE PACK OLD and HD VALUE PACK both exist? Can you have the HD VALUE PACK OLD with a legacy programming package?

Channel 807 does say: Limited Time Offer: at no extra charge!
Do you only get 807 if you already have the HD Pack?

Those channels are some extremely crappy enticements. Equator and Rush might be the best of the HiFi channels but they're not a big loss for most, and A&E stretch-o-vision is a waste of bandwidth.

HDNet would be a more effective enticement. Why add HDNet to the old pack if they're trying to get customers off of it?
 
We DON'T any channels for those who have the HD VALUE PACK OLD.

All we need to do is to remove it and add the HD VALUE PACK and the problem is solved. There is no extra cost since both packages are 10$

For Legacy client to get those channels they need to switch, when we get new channel we don't add them to our Legacy packages. Clients wanting new channels don't have a choise vbut to switch
 
Get serious!

Do you have an idea how many clients suscribe to HD? You think that someone will go account by account to see if they have the old or current HD pack? Do you have any idea how much work that would represent? You gotta be kidding!
 
Rush, A&E, Treasure and Equator were offered in free preview for all the clients that have HD receiver.

This was a FREE PREVIEW... Clients watching those channels frequently had message towards the end of the preview that they needed to suscribe if they wanted to keep the channel.

To be able to get those channels you need to suscribe to the HD VALUE PACK (10$)

A certain portion of our actual suscriber to the HD VALUE PACK are not getting those channels. This is due to the fact that they have what is coded in the system as HD VALUE PACK OLD. A simple phone call to Express Vu to change it to the actual HD VALUE PACK will solve that. By the way, not all agents know about this, so they might go in troubleshooting with you if you say those channels are missing. Better to approch them questionning if you have HD VALUE PACK OLD or HD VALUE PACK. There is no extra cost to do that, altought the agent will certainly do a sales attempt on the call and might make you add themes.

Legacy (clients that have system charge of 5.99$) client can not have those channels unless they update to Genesis (or also called current programming packages)
 
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