Why is my Verizon Env3 constantly shutting off and freezing randomly?

brittany

New member
It CONSTANTLY is shutting off by itself, for example, I just tried replying to a text and it took my phone 3 times to shut off before being able to type the text and send it.
The front screen also freezes sometimes, and goes white at least once a day.
I will be in the middle of a text message and it shuts off during it all the time... what should I do?
 
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