Why is it so hard to talk to a supervisor when calling Bell Canada/Rogers?

S

Star W

New member
Called bell canada and was arguing about a fee i was unaware of. I asked repeatedly to talk to the senior rep/supervisor and she would not let me talk to him/her. She said that this fee is non-negotiable. She said the supervisor was standing right beside her so i said "If he is standing right next to you, please get him on the phone" She refused.

Any reason why their reps do not let customers talk to the supervisor?

Any tips for tomorrow when I call? I do not want to cancel because I am on a Corp. plan
 
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