Why does my blackberry storm have a blank screen and the backlight is lit red?

  • Thread starter Thread starter winn4414
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winn4414

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I was updating my software from 4.7 to 5.0 and I have a password. I had enterd it afew times during the upgrade but then when it go to the 3rd part of the installation the screen went blank and the device became unreponsive.
 
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