why did the woman at the bank think that this was okay and should I complain about it?

  • Thread starter Thread starter David H
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David H

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I was in the bank the other day sorting out a problem. When I spoke to the customer adviser she looked at the book that I had and then without thinking addressed me by my first name and asked me to take a seat. As I use my middle name I had to say to her it is David if you don't mind and that made me feel embarassed. She should have addressed me as mr. H as seen as she did not even know me. Why did she assume that it was okay to do this.
Does she smoby not unless I give her the right but your right I shouldn't complain.
Rachel I don't think your intelligent enough to Understand sarcasm.
 
Why isn't it? But it's up to you. And since you responded with a point of your own, I very much doubt you were the only person there who felt embarrassed.

Oh, and just a small point for you. Sarcasm does not come across terribly well in text.
 
She was probably just trying to be friendly and make your experience more personal. Most people so go by their first name, so she assumed you did. I agree that assuming is not always correct, and she probably should have asked first if it was OK to call you "Bob" (or whatever your first name is).

I have a problem all the time with people spelling my last name wrong. (Without actually giving it away) it ends in "-dey", but many people forget the "e" and only spell it "-dy". I correct them when it's appropriate (such as why their email to me isn't going through), but otherwise I let it slide.
 
Because she was trying to make you feel more comfortable as using surnames is official and can be seen as some memebers of public as unnecessary and daunting in a business environment. She was being more friendly and intimate i guess.

Yes using your surname , she should have done i guess. Because then you could have said, call me . . . whatever ya wanted her too.

But I certainly wouldnt complain.
Why be so petty, Its the name on the account so she has the right to use it, otherwise, change your account name
 
She was trying to make you feel welcome and comfortable. Honest mistake about your the name you use. Let it go and realize she meant no harm or disrespect.
 
believe it or not some companies are actually training their employees to call customers by their first name, supposed to make it seem a little friendlier. i agree with you, if i don't know you i will call you mr. or mrs. whaterver until you tell me to call you something else. i think that shows more respect for the customer.
 
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