We provide computer repair services for a mid sized community and I cringe every time an Indian person comes in the door which isn't very often, but when we do serve Indian nationals 100% of the time after the work is done they make lengthy arguments for why they shouldn't have to pay us. We politely tell them that our prices are not negotiable and they go on and on and won't stop debating it for like an hour at which time they threaten to call the better business bureau, dispute the charges with the credit card company, not send us all of their friends who they then say they were going to send us if we didn't make them pay, etc...
We don't have this problem with anyone else. Is this a cultural difference or how can we stop this from occurring? We have everyone sign a written agreement that spells out very clearly what we charge and they sign it and then don't think they should have to follow it... We have even considered not accepting any more work from them since it's a major loss of productivity to have to debate someone for an hour over a $45 or $85 charge and it's even worse if we let them get away without paying.
Those those calling me racist I would ask what is racist about observing that the Indian people walking in our door don't want to pay their bills? It's not that we had one or two Indian guys who didn't want to pay and then passed judgement on all of them. We have had a substantially large group all of whom have reacted the same way to being asked to pay for the service.
We don't have this problem with anyone else. Is this a cultural difference or how can we stop this from occurring? We have everyone sign a written agreement that spells out very clearly what we charge and they sign it and then don't think they should have to follow it... We have even considered not accepting any more work from them since it's a major loss of productivity to have to debate someone for an hour over a $45 or $85 charge and it's even worse if we let them get away without paying.
Those those calling me racist I would ask what is racist about observing that the Indian people walking in our door don't want to pay their bills? It's not that we had one or two Indian guys who didn't want to pay and then passed judgement on all of them. We have had a substantially large group all of whom have reacted the same way to being asked to pay for the service.