Who is a contact with HONDA who can make a decision regarding repairing a

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jimmyjohn

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manfactrer's defect? The license plate holder, where the bolt goes in, is stripped and ripped the body. Needs minor body work and is Honda's fault. The dealer said it wold have to be approved by a regional manager. Torrance California area.
 
That isn't completely true..but close. Getting approval for what you are describing is a fairly simple process and you shouldn't have to wait any longer than 72 hours to get an answer from your Honda dealer. There are service representatives (zone or regional reps) that Honda assigns to it's dealer network. They travel from dealer to dealer and work closely with both the service and parts managers. These reps are available to the service managers by phone or email and generally will give their approval for routine repairs like the one you've described here. If for any reason you feel as though you're getting the runaround, feel free to call Honda's customer hotline and share your experience with them. Honda of America is very tuned into CSI (customer satisfaction index) and will most likely light a fire under your dealer's service department to get this taken care of for you. Also things might speed up for you simply by asking for the hotline number. Good luck!
 
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