My mailbox can be opened without a key. This is due to the fact that it is a very old mailbox. In December I was supposed to receive a DVD in the mail through USPS. Didn't get it. Didn't think too much of it. Until other tenants told me they hadn't received important mail. Monday I was supposed to receive a envelope with a receipt from my dad of something I needed to return. Never received it. I was also expecting a package from Amazon. Looked at the track and confirm to see that it was delivered on Monday. Both my receipt and package never arrived. I am assuming it was stolen. I complained to my management about the fact that mailbox could be opened without a key and that several people had been missing mail. I was not the first to complain and they said they would fix it but hadn't. Now I can't return a phone that was 100 and I lost 20 dollars worth of stuff from Amazon. Who do I complain to that they are not doing their job? I want to be compensated for what I lost in the mail.