a) Good listeners concentrate on the words themselves and ignore the manner in which they are said.
b) Active listening involves the speaker to ask clarifying qustions.
c) when you are upset with a friend, using the pronoun "you" can help express your feelings positively.
d) How you say something is as an important as what you say.
b) Active listening involves the speaker to ask clarifying qustions.
c) when you are upset with a friend, using the pronoun "you" can help express your feelings positively.
d) How you say something is as an important as what you say.