what happened to my balance when ATT deactivated my phone?

emailcsieg

New member
Bought a go phone in November. Had $50.00 worth of air time. I bought a plan for $20.00 had Balance of $30.00 I didn't use the phone for a month and a half.

Now I wanted to buy another plan with the rest of my air time, and ATT says my phone was deactivated and I have to purchase another sim card for $25.00 to use my phone again!

WTF I had money left, how can they deactivate my phone.

I guess a go phone is not a phone to use as needed! Any advise would be nice.
 
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