Is there any governing body I can write to in order to file an official complaint with Verizon DSL. I ask because it seems that Verizon DSL has terrible internet and customer service. It took one month before they could actually give me functional internet. I have my business and my first month of internet service consisted of dropped internet connection while in online web meetings with potential clients. The internet was shutting down many times per day stopping me from working because I depend heavily on the internet. Please let me know if there is anyone beyond Verizon I can send my following complaint below to. If you have any other advice, please feel free to let me know.Thanks.
My complaint (you don't have to read it all but it's horrible):
I recently moved in January from Costa Mesa, CA to West Covina, CA. I had to change my DSL provider from AT&T to Verizon. I was told by an automated voicemail message that my DSL would be activated on Tuesday January 12, 2010.
So I was looking forward to have internet as I have my own business (Drakenology Inc.) that does web page development work and heavily depends on using the internet to send customers email and to talk to my customers over the web cam in meetings. So on Tuesday, January 12, 2010, I hooked up my DSL. And I have done this plenty of times as I was an AT&T DSL customer for 4 and half years. So the internet did not work even though Verizon said my DSL was not activated. So I just decided to wait until the next day.
So I waited until the next day Wednesday, January 13, 2010 until 2pm. I restarted my modem and my computer and made sure the modem was on and it was directly connected to the phone line. It still did not work. So I called tech support. They did everything in their power to fix it as I was on the phone getting direction from them for more than three hours. After three hours they decided to actually bring a tech service man to come to my house to fix my DSL internet. They scheduled the appointment for the tech service man to come to my house on Monday, January 18, 2010. First of all I was unhappy that my internet did not work as I had to do work for my home business. And secondly I was unhappy that I had to wait 6 days for someone to come fix my DSL internet. I was losing 6 days of productivity in my business. This was ridiculous.
So after six days of no internet the tech service man finally shows up on Monday morning around 9am on January 18, 2010. He turned on my computer and saw that the internet was not working. He then told me the action tek modem I had was not compatible with Verizon DSL. I told him I used the same modem for AT&T DSL and it worked fine. I then later told him the modem was a year old and I bought this modem myself and it was not an approved AT&T modem. He just kept on telling me I needed a new modem. He recommended two modems to me which was the westtell and another type of action tek. So I went to best buy and bought the action tek. After a couple hours of troubleshooting it did not work. And then I was getting even more upset since this Verizon DSL Tech told me to buy this modem. He told me it would work and it did not. So I was wasting my time and my money on a non functional modem he had told me to get. So I went out on my own and bought another modem. I bought a modem that the tech service man did not recommend. So I set up my internet and the generic modem (model name zoom ADSL X6) started to work properly and now my internet was working.
I then called Verizon to voice my unhappiness and told them that I did not want to get billed for internet starting on Tuesday, January 12, 2010 because I did not have functional DSL internet until Tuesday, January 19, 2010. This was one week late! This cost me time and money for my business. So the supervisor was nice and said a few things to me: She said that the tech service man did not follow standard procedure in diagnosing my problem. The tech service man should have brought a modem with him to check the internet problem. Then she gave me a 25 dollar credit to my account. But I was really angered when she told me that your own Verizon tech person did not follow standard Verizon procedure and bring a modem with him to check my internet properly. He just looked at my modem and told me to buy an approved modem which ended up not working. He could have saved me time and money if he brought his approved modem to really check out my internet the right way. I had to go out of my way and get a modem he approved that didn’t even work.
So I started using my DSL internet with the generic modem of my choice (model name zoom ADSL X6) and it worked, but I came to realize that the internet speed was so very slow. I went online to run a speed test. I remember that my previous service provider of AT&T was many times faster. So after a couple weeks I finally decided to call Verizon. It took me so long time because I was wishing that the problem would resolve itse
My complaint (you don't have to read it all but it's horrible):
I recently moved in January from Costa Mesa, CA to West Covina, CA. I had to change my DSL provider from AT&T to Verizon. I was told by an automated voicemail message that my DSL would be activated on Tuesday January 12, 2010.
So I was looking forward to have internet as I have my own business (Drakenology Inc.) that does web page development work and heavily depends on using the internet to send customers email and to talk to my customers over the web cam in meetings. So on Tuesday, January 12, 2010, I hooked up my DSL. And I have done this plenty of times as I was an AT&T DSL customer for 4 and half years. So the internet did not work even though Verizon said my DSL was not activated. So I just decided to wait until the next day.
So I waited until the next day Wednesday, January 13, 2010 until 2pm. I restarted my modem and my computer and made sure the modem was on and it was directly connected to the phone line. It still did not work. So I called tech support. They did everything in their power to fix it as I was on the phone getting direction from them for more than three hours. After three hours they decided to actually bring a tech service man to come to my house to fix my DSL internet. They scheduled the appointment for the tech service man to come to my house on Monday, January 18, 2010. First of all I was unhappy that my internet did not work as I had to do work for my home business. And secondly I was unhappy that I had to wait 6 days for someone to come fix my DSL internet. I was losing 6 days of productivity in my business. This was ridiculous.
So after six days of no internet the tech service man finally shows up on Monday morning around 9am on January 18, 2010. He turned on my computer and saw that the internet was not working. He then told me the action tek modem I had was not compatible with Verizon DSL. I told him I used the same modem for AT&T DSL and it worked fine. I then later told him the modem was a year old and I bought this modem myself and it was not an approved AT&T modem. He just kept on telling me I needed a new modem. He recommended two modems to me which was the westtell and another type of action tek. So I went to best buy and bought the action tek. After a couple hours of troubleshooting it did not work. And then I was getting even more upset since this Verizon DSL Tech told me to buy this modem. He told me it would work and it did not. So I was wasting my time and my money on a non functional modem he had told me to get. So I went out on my own and bought another modem. I bought a modem that the tech service man did not recommend. So I set up my internet and the generic modem (model name zoom ADSL X6) started to work properly and now my internet was working.
I then called Verizon to voice my unhappiness and told them that I did not want to get billed for internet starting on Tuesday, January 12, 2010 because I did not have functional DSL internet until Tuesday, January 19, 2010. This was one week late! This cost me time and money for my business. So the supervisor was nice and said a few things to me: She said that the tech service man did not follow standard procedure in diagnosing my problem. The tech service man should have brought a modem with him to check the internet problem. Then she gave me a 25 dollar credit to my account. But I was really angered when she told me that your own Verizon tech person did not follow standard Verizon procedure and bring a modem with him to check my internet properly. He just looked at my modem and told me to buy an approved modem which ended up not working. He could have saved me time and money if he brought his approved modem to really check out my internet the right way. I had to go out of my way and get a modem he approved that didn’t even work.
So I started using my DSL internet with the generic modem of my choice (model name zoom ADSL X6) and it worked, but I came to realize that the internet speed was so very slow. I went online to run a speed test. I remember that my previous service provider of AT&T was many times faster. So after a couple weeks I finally decided to call Verizon. It took me so long time because I was wishing that the problem would resolve itse