crying_gurl87
New member
A sprint customer service representative guaranteed me a credit back, i guess they didnt do their research or didnt tell me the buts, they guaranteed me i would receive a credit and then now the charges are still on my account
A different representative said the charges we valid and i shouldnt have been guaranteed the credit and would speak to her supervisor, her supervisor told me that no one noted that the credit was guaranteed, or that was even applied, they told me it was a pending credit. I told them No because the previous supervisor told me it was just not balancing impacting but it WOULD be taken off and has been applied to my account, once the new bill comes, it would be off my account
they basically told me since it wasnt noted, i have no proof and they would not be applying the credit, i told them this is unfair, i dont care if it was valid or not, they told me it would be credited/reverse, told them what can i do for next time so this doesnt happen again? He said i could ask for an email and im thinking right but what if they dont do it, and they dont email, i have no proof, asked if i could record the call, they told me sprint doesn't allow that
QUESTION IS: In the future how can i have proof saying they applied a credit to my account? Or is guaranteeing me something, he told me those credits pend and they were sent in for approval and they were denied, told him, NO OTHER REPRESENTATIVE USED THE WORD PENDING, they all said applied!!! He said he couldnt get me the names of the representatives either. I told him i spoke to 2 representatives and 2 supervisors and they all told me the same thing that it was being applied. I told them there words mean nothing if they dont note it then
A different representative said the charges we valid and i shouldnt have been guaranteed the credit and would speak to her supervisor, her supervisor told me that no one noted that the credit was guaranteed, or that was even applied, they told me it was a pending credit. I told them No because the previous supervisor told me it was just not balancing impacting but it WOULD be taken off and has been applied to my account, once the new bill comes, it would be off my account
they basically told me since it wasnt noted, i have no proof and they would not be applying the credit, i told them this is unfair, i dont care if it was valid or not, they told me it would be credited/reverse, told them what can i do for next time so this doesnt happen again? He said i could ask for an email and im thinking right but what if they dont do it, and they dont email, i have no proof, asked if i could record the call, they told me sprint doesn't allow that
QUESTION IS: In the future how can i have proof saying they applied a credit to my account? Or is guaranteeing me something, he told me those credits pend and they were sent in for approval and they were denied, told him, NO OTHER REPRESENTATIVE USED THE WORD PENDING, they all said applied!!! He said he couldnt get me the names of the representatives either. I told him i spoke to 2 representatives and 2 supervisors and they all told me the same thing that it was being applied. I told them there words mean nothing if they dont note it then