Warranty Company Refused Car Repairs. What to do?

[psychrodraconic]

One of my good friends purchased a used vehicle with an Extended Warranty called the "Liberty Service Contract" through Eagle Warranty Company. ((A sample of this contract is visible online on their homepage))

Shortly there-after, he had an issue with the vehicle. After going to an auto mechanic, he was informed it was the Rack and Pinion causing the issue. Seeing that Rack and Pinion Repairs were covered under this contract in black and white, the mechanic began work on the vehicle. In the interim, Eagle denied the repair, claiming that the Rack and Pinion were not part of the drive train, so would not be covered.

My friend paid the mechanic out of his Christmas funds, because he needed his vehicle, but the contract never stipulates that Rack and Pinion repairs need to be done along with a drive train repairs, but does state that it is covered in an itemized list under the heading "Steering System Components".

What are his legal rights for reimbursement?

What should his next step be?
David,

You are correct in that there are multiple warranty levels offered by this company.

Fortunately, the service contract for the warranty he signed for clearly states that Steering System Components are covered under his contract, so I'm going to sit with him to write a certified letter demanding payment under the terms of the contract and inform them of the legal action to be taken if payment is not received.

I am also going to provide him with the contact info for a good lawyer.

Thanks for the advice guys.

 

[pickmefirstplz]

small claims court

 

[David W]

He needs to go back to the warranty company and show them, chapter and verse, where the R&P are covered. However, there are levels of coverage in most such contracts, and he needs to be sure that steering components are covered at his level. He might have only drive train coverage.