I've posted this on another website so you may have read it. I'm not spamming places, ignore it if you want. I'm just telling of my experience with the company mentioned so, beware!
I'm on the LoveFilm trial at the moment. They were generally good at sending out the top titles on my list etc... and then, after 1 week 1 of the titles they sent never arrived. So, after waiting four days, I e-mailed them telling them a disc they'd posted later had arrived and the previous one had not. About 24 hours later they replied telling me to wait a bit longer which meant that I'd had to wait 7 days in total. After this, I told them it hadn't arrived. They informed me that I'd have to fill in some forms and wouldn't receive any more DVRAB until this had been resolved. Three days later I still hadn't received any claim forms to fill in and they don't haven't responded to any of my e-mails. There isn't even a contact phone number.
You find out how good a company really is when something goes wrong so...beware of LoveFilm because their customer service is clearly lacking. According to the FAQ if a disc doesn't arrive then they will resend it, it appears to me as though their actual policy is to treat the customer like a thief and then to ignore the customer. I'll inform my credit card company not to make any payments to them because I don't trust this company at all. The lack of a phone number is also not very impressive since it leaves me in a position where I cannot do anything. If anyone has a contact number for them, I'd appreciate it. Thanks.
I'm on the LoveFilm trial at the moment. They were generally good at sending out the top titles on my list etc... and then, after 1 week 1 of the titles they sent never arrived. So, after waiting four days, I e-mailed them telling them a disc they'd posted later had arrived and the previous one had not. About 24 hours later they replied telling me to wait a bit longer which meant that I'd had to wait 7 days in total. After this, I told them it hadn't arrived. They informed me that I'd have to fill in some forms and wouldn't receive any more DVRAB until this had been resolved. Three days later I still hadn't received any claim forms to fill in and they don't haven't responded to any of my e-mails. There isn't even a contact phone number.
You find out how good a company really is when something goes wrong so...beware of LoveFilm because their customer service is clearly lacking. According to the FAQ if a disc doesn't arrive then they will resend it, it appears to me as though their actual policy is to treat the customer like a thief and then to ignore the customer. I'll inform my credit card company not to make any payments to them because I don't trust this company at all. The lack of a phone number is also not very impressive since it leaves me in a position where I cannot do anything. If anyone has a contact number for them, I'd appreciate it. Thanks.