I was told that my ?36 monthly contract included
Unlimited Texts.
1200 Minutes (20 Hours) call time
500mb
Today, my internet cut off, I can't text and I cant make phone calls.
The useless Cust Services team (who put me on hold about 10 times) evenually told me, there is an extra credit charge, cos I went over my call time limit (which was apparnetly 300 mins or something stupid)
I asked why wasnt I notified that I am near the end of my allowed calls and they said they dont have the facility, yet THEY HAVE BLOCKED everything on my phone now! (The weird thing is, my sister's phone has been blocked too)
WHAT DO I DO?!
I aint ringing them again, my only other option is to go in store tomorrow on MY DAY OFF.
Please help
Unlimited Texts.
1200 Minutes (20 Hours) call time
500mb
Today, my internet cut off, I can't text and I cant make phone calls.
The useless Cust Services team (who put me on hold about 10 times) evenually told me, there is an extra credit charge, cos I went over my call time limit (which was apparnetly 300 mins or something stupid)
I asked why wasnt I notified that I am near the end of my allowed calls and they said they dont have the facility, yet THEY HAVE BLOCKED everything on my phone now! (The weird thing is, my sister's phone has been blocked too)
WHAT DO I DO?!
I aint ringing them again, my only other option is to go in store tomorrow on MY DAY OFF.
Please help