ok well here is all the info i could fine
Top Up
Keeping your account from getting to zero
Top Up credits have different expiry periods.
if you forget to top up in the required period, your account becomes inactive. You won't be able to make or receive calls—except for calls to us—and you’ll lose the money in your account. If you don’t top up for another 120 continuous days, your service will be disconnected. No one wants that to happen. That’s why we’ll send you text messages on your phone to tell you your account is running low on Top Up.
When you top up before your credit expires:
Your previous balance is added to the new Top Up value
The later expiry date is valid for the entire amount
Topping up is how you add money to your prepaid Virgin Mobile account. When your account is low you can just top it up to keep making calls and using other cool stuff. Topping up is a snap through:
Top Up card
Credit card
Interac
Bank-It Pre-Authorized Debit check out the (form)
Top Up cards are sold at thousands of retail locations across Canada. You can pick them up in handy $15, $25, $50 and $100 amounts. Whatever works for you. The higher the amount, the longer you have to use it before it expires.
Topping up with your credit card is super-convenient. Register a credit card with us and you can even top up on the run directly from your Virgin Mobile phone.
To top up your account, you can do any of the following:
Go to the My Account menu on your mobile phone
Press and hold the ^ or $ key on your mobile
Dial #111 from your mobile (free of charge)
Visit virginmobile.ca and click Top Up
Call 1.888.999.2321 from any other phone
Let us do all the work
With Auto Top Up we can top up your account for you when your balance is running low. When your balance hits the amount you’ve decided on, we’ll top you up in the amount you’ve chosen using the credit card or pre-authorized debit you’ve registered. Auto Top Up will also top up your account one day before your balance is set to expire. That way you never need to worry about losing the balance in your account.
Say you've set up your account to add $25 automatically every time your balance drops below the $10 threshold. You have 60 days to use that $25 before it expires. If your balance is higher than $10 when the 90th day arrives then there is no need to sweat because we've got you covered. Auto Top Up will always go into action the day before expiry no matter the balance. So an additional $25 would be added on the 89th day even if you haven't gone below the $10 threshold. Your phone will always have cash ready to use when you need it.
If there is an error with your credit card and we're unable to top up your account the day before your Top Up amount expires then your balance will drop to $0. But Auto Top Up will keep trying to top you up for the following 15 days, so you can get your phone up and running again as soon as possible.
When you top up before your credit expires:
Your previous balance is added to the new Top Up value
The later expiry date is valid for the entire amount
The minimum amount to top up is $15. We require that you top up your phone before your current Top Up expires so you can keep your account active.
Top Up cards are sold at thousands of retail locations across Canada. Cards are available in the following amounts: $15, $25, $50 and $100.
Call us at 1.888.999.2321, or 611 on your mobile, with your Top Up card handy and we’ll troubleshoot the problem for you.
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