Do you have insurance on the phone? You should have a 1-yr warranty on your phone anyway. Usually if you tell them all the problems you're having, they will make it right. They may give you a credit to use towards a new phone. If not, try eBay, but buy from a Top-Rated seller with 100% positive feeback, and one that's from the USA and has a REAL photo of the phone. OR (this is what I did), go to WalMart and buy a Verizon Prepaid phone and change the ESN online or over the phone. Good luck!