Verizon Wireless offers help on smartphones, but...

D

Dimi

New member
Some buzz that Verizon Wireless is launching something called Smartphone Resource Center. This Center on their site is supposed to include smartphone specs, training videos, FAQs, and comments from other VZ customers. This is a step in the right direction. I hope that customers find it useful. It is so important to simplify and 'decode' what the carriers say in their mass media campaigns. They way carriers and their phone vendors pump out barely improved and slightly modified 'new' phones every month is peculiar, and more helpful to the Companies than to their customers. Until I see it, I have reservations about whether a Company-owned site with such info will offer an improved way for its customers to figure out what they want. Without such understanding & decision making criteria, customers walk away thinking they got a cool latest/greatest phone at some sweet deal, and the carriers accomplish their true goal of either taking someone away from a competitor or renewing a contract that locks you in for another two years.

Of course, one of the good things with the explosion of information on the internet is that there are some good 3rd party (non-carrier/manufacturer) sites/blogs that can help you catch up to everything service providers throw at you. There are many 'established' blogs and info centers online that pump and dump information, but search for some new ones that offer a fresh perspective without sounding overly technical or complicated, and always get more than one side to every topic. One of the latest ones is located at: smartphoneheaven.blogspot.com
 
A co-worker of mine got an I-Phone about 2 months ago, still has no idea even how to use 90% of the features of the phone, and told me she just signed up to take an I-Phone for dummies class at the Apple Store. I almost fell over, because I couldn't see buying a phone, and not being able to use it after 2 months, and then having to take a class!! Thats unreal, but she also said she was paying so much she was going to cancel her internet at home and use her phone to teether, I told her she needs to reconsider, and she looked at me like I was crazy. About 20 minutes later, we were wondering how she got sucked into something she doesn't need.
 
BigJames523 - Exactly! - Similarly, I know and have heard of many smartphone users who only use their personal email & text features - that's it! (besides phone calls, of course). On a different note, I've also heard of a significant percent of Nextel iDEN phone buyers who don't use the 'button' at all - now, that's ridiculous - why buy such a phone & service (one that is very average, by the way, for regular voice calls) if you're not going to use its best feature/value - and why would their sales reps sell it to them in the first place?!

Anyway, more such thoughts on the wireless industry, smartphones, etc. at ...http://smartphoneheaven.blogspot.com/
 
Back
Top