the chocolate i have someone ran a 700 dollar bill and i went to verizons internet site an made it prepaid before flashing to cricket and it worked great, i tried to do a vx9900 the same way an it wouldnt do it, i called an the lady said that it was on the lost/stolen list, if you bought the phone from someone, that could be your problem, the voyager should be compatible with prepay, i had the treo 700p, and the treo 700wx on verizon prepay, and the internet was free even when i didnt have minutes on my account, i went to get a usb cable for the phones, and the lady working at verizon said she couldnt understand how i got a prepaid treo, because there was no way to charge me for the data usage, could that be what the lady you spoke to was talking about?