A
aliciamichelle06
Guest
This is not necessarily a question, just a comment regarding Verizon and their business practices, and I am posting here since every time i try to access their message/blog boards it comes up with "sorry the URL you are trying to reach can not be found"
My husband and I have been Verizon wireless customers for over 5 years, I have been a verizon customer for nearly 10. Verizon's customer service never seemed to be that big of an issue - if we had a problem - the CSR would usually help up out - however in the last 3-4 years - their customer service has been declining expodentially! Firstly - when my husband I combined our plans into a family plan - we had so many problems - mainly that they were charging us for calls we should not have been charged for - calls to other verizon customers, and even calls to each other! took nearly 6 months to get that straightened out. Then when my husband upgraded his phone to one with a touch screen, the phone was horrible. you would have to press the right side of the screen to get a button on the left - even though it was calibrated correctly - so he turned the phone in for a replacement... same things were wrong with the replacement - when he asked for a completly new phone they told him he had to turn it in two more times for it to count as a defect in the product itself - so he did - running 30 minutes trips to turn the phones in. BTW - they still sell these phones with Verizon - i guess known product defects do not warrant a phone being taken off the market. Anyway - we upgraded our phones again when our plan re-newed - big mistake. My husband got another touch screen, no problems with the screen this time - except it would continually access the internet while in the case. No help from verizon on this issue - except of course - you can buy the internet data package for $29.99 a month to keep from getting those charges! - no way turn the access to the internet off of our phones please - ok sure not a problem. except the problem continued. I called again when i got my next bill and saw that there were data charges for phones that weren't even suppose to have data access ability - "oh, well the internet can be turned off of your phone, but not your husbands" but you told me it was turned off last month" I', sorry ma'am, it wasn't" this is absurb. So we take a trip down to the verizon store to complain - the man behind the desk could care less. We really don't want internet access on our phones - i tell him "well, 90% of our 3 million customers want coverage." ok so i'm screwed because I'm in the 10% that doesn't? "No comment from behind the counter" after a long pause he says at the end of this year all but a few phone will be this way - almost all will have access to the internet that can not be turned off and the internet plan will be manditory - like it is on the smart phones now (blackberry's ect.) - so you are going to make the $30 a month charge manditory on all customers the end of this year? "YES" I'm done - close my account. " well there is $100 deactivation fee for early termination." - that's fine you guys owe me nearly $300 because you charged my account twice electronically in one month. Take it out of what you owe me!
We have been with At&T for a few months now and our bill is exactly the same every month!
Thank you for letting me vent guys. Please post your Verizon horror stories as well!
My husband and I have been Verizon wireless customers for over 5 years, I have been a verizon customer for nearly 10. Verizon's customer service never seemed to be that big of an issue - if we had a problem - the CSR would usually help up out - however in the last 3-4 years - their customer service has been declining expodentially! Firstly - when my husband I combined our plans into a family plan - we had so many problems - mainly that they were charging us for calls we should not have been charged for - calls to other verizon customers, and even calls to each other! took nearly 6 months to get that straightened out. Then when my husband upgraded his phone to one with a touch screen, the phone was horrible. you would have to press the right side of the screen to get a button on the left - even though it was calibrated correctly - so he turned the phone in for a replacement... same things were wrong with the replacement - when he asked for a completly new phone they told him he had to turn it in two more times for it to count as a defect in the product itself - so he did - running 30 minutes trips to turn the phones in. BTW - they still sell these phones with Verizon - i guess known product defects do not warrant a phone being taken off the market. Anyway - we upgraded our phones again when our plan re-newed - big mistake. My husband got another touch screen, no problems with the screen this time - except it would continually access the internet while in the case. No help from verizon on this issue - except of course - you can buy the internet data package for $29.99 a month to keep from getting those charges! - no way turn the access to the internet off of our phones please - ok sure not a problem. except the problem continued. I called again when i got my next bill and saw that there were data charges for phones that weren't even suppose to have data access ability - "oh, well the internet can be turned off of your phone, but not your husbands" but you told me it was turned off last month" I', sorry ma'am, it wasn't" this is absurb. So we take a trip down to the verizon store to complain - the man behind the desk could care less. We really don't want internet access on our phones - i tell him "well, 90% of our 3 million customers want coverage." ok so i'm screwed because I'm in the 10% that doesn't? "No comment from behind the counter" after a long pause he says at the end of this year all but a few phone will be this way - almost all will have access to the internet that can not be turned off and the internet plan will be manditory - like it is on the smart phones now (blackberry's ect.) - so you are going to make the $30 a month charge manditory on all customers the end of this year? "YES" I'm done - close my account. " well there is $100 deactivation fee for early termination." - that's fine you guys owe me nearly $300 because you charged my account twice electronically in one month. Take it out of what you owe me!
We have been with At&T for a few months now and our bill is exactly the same every month!
Thank you for letting me vent guys. Please post your Verizon horror stories as well!