Usenetserver.com problems

T

Tyler C.

New member
Another UNS user here, at least for this month..

I tried test accounts from Access Usenet (100mb) and NewsDemon (1gig) so far. Not sure how speeds would've been with Access Usenet due to the small download cap. News Demon seems fairly consistent for me, usually staying near by max downstream (12Mbps)

Access Usenet just required an email to get a trial. NewsDemon I had to open an ticket for but I received it within an hour.
 
Broken said:
I finally got pissed off enough to cancel my account, plus it would have renewed tomorrow. Things were 'alright', not great but just alright for a day. Then I was back to downloading at a crawl and tons of connection errors. I was getting about 200-600KB\s on a 1200KB\s line

I switched to Giganews, speeds are excellent as expected, 1258KB\s and very steady.
They are just so darn pricey.... ugh.



No, it's not unless your ISP is doing traffic shaping.
If you use the forum search there is dozens of threads discussing SSL.
Click to expand...

how do u actually cancel the account? I don't see a way to do that in the control panel.
 
uncle den said:
got this work round from usenetserver
Delete all current servers
Add nntp9.usenetserver.com with 5 connections
Add nntp10.usenetserver.com with 5 connections.
Then connect using both servers at the same time

can you do this with grabit if not what prog do I need
Click to expand...

Did they specify whether or not these are SSL encrypted?
 
For the last week or so I have been barley able to get connected properly. Sometimes it takes 3 or 4 tries using different ports and switching back and forth from secure and non-secure always with the same outcome of 2-5 connections at a very slow rate of speed and the "502 Authentication Error." and "400 too many connections" error and usually it is a mix like 3 "502 errors" and 4 "400 errors" or whatever. Sometimes late at night it is ok though and it will connect no probs. all 10 going full speed and maxing my connection out. So I started looking on the website a little more and noticed that they are no longer showing a detailed "network status" The usual graph showing incoming, outgoing connections and bandwidth used is gone. :whistling

Anyone else having this issue lately?
 
I stopped the autorenewal and will continue using it for the month (whatever I can get, I guess) then I don't know if I should pay for a different one or just use my ISP's...even though it's much slower.
 
On the network status page it says > Sat, 3 Nov 2007 18:43:36 GMT

We had a router failure today. All is fixed now, but this event will effect service levels for the next several hours.

We are also aware that many of you are experiencing 400 errors. We are still uncertain of the cause of these errors but looking into them.


-----------------

Well i ve been with them for some time, but something is fishy
Copy paste from usenetserver.support newsgroup >

They already know what it is. They apparently don't care enough to fix
it. And it'll never get fixed as long as many of their customers
continue making excuses for the crappy service.
I've heard rumors that UseNetServer sold out to Highwinds Media. I've
dismissed it as just that, rumors. But perhaps there's some truth to
it. Perhaps UseNetServer really did sell out and join other Highwinds
resellers such a Teranews, and NNTPServer. Just a couple of examples of
other unreliable news services.

---------------------------------

I'll change providers any recommendation for the same price ?

cheers

Edit : As for now i can't connect at all. SSL ect..
nntp9.usenetserver.com ,nntp10.usenetserver.com doesn't even work

Any ideas what this routing path is AS23352 ? I get that by default.
 
Yes I am having the same issues with usentserver especially the 400 too many connections on an off all week...
what are the other ports I could try with usenetserver ?
Thanks!
 
I was with AccessUsenet and with 20 Connections my speed was maxing out my 14Mbit connection on the 50GB a month plan for an awesome price (worked out even cheaper if you purchased the year).

However when NGroups.Net had here lifetime Unlimited special last month for $9.99 it was to good to pass up and am also getting max speeds. So guess I will be sticking around for life here unless something cheaper comes along which I don't forsee.

Therefore even at the $14.95 it is now for new subscribers I suggest checking NGroups out also.
 
There is an option to "stop auto renew".
That is how to cancel it.

I did that, and just to be sure I wrote customer service telling them not to bill me again.

About an hour later I got this email....

Dear Mr.(My Name),

Your account has been set to expire on 11/12/2007. If this is incorrect or you have not made this request; please contact our support department by replying to this email or by sending an email to [email protected] Otherwise you do not need to take any further action.

Thank You,
Usenetserver Support
 
Update from usenetserver

Wed, 7 Nov 2007 03:26:04 GMT

We have identified the cause of the network instability that some users have been experiencing lately. We have ordered replacement hardware which should be here on Nov 8. In the mean time, we have rerouted part of our internal network to get around the issue temporarily. However, some customers may still see a few errors during peak times. We apologize for the inconvenience.

Thank You,
Engineering
Click to expand...

-------------------

I don't trust them at all.
I am still looking around for a new provider. PowerUsenet or giganews > Do they offer monthly plan like usenetserver ?

Good luck to all
 
ruwi said:
On the network status page it says > Sat, 3 Nov 2007 18:43:36 GMT

We had a router failure today. All is fixed now, but this event will effect service levels for the next several hours.

We are also aware that many of you are experiencing 400 errors. We are still uncertain of the cause of these errors but looking into them.


-----------------

Well i ve been with them for some time, but something is fishy
Copy paste from usenetserver.support newsgroup >

They already know what it is. They apparently don't care enough to fix
it. And it'll never get fixed as long as many of their customers
continue making excuses for the crappy service.
I've heard rumors that UseNetServer sold out to Highwinds Media. I've
dismissed it as just that, rumors. But perhaps there's some truth to
it. Perhaps UseNetServer really did sell out and join other Highwinds
resellers such a Teranews, and NNTPServer. Just a couple of examples of
other unreliable news services.

---------------------------------

I'll change providers any recommendation for the same price ?

cheers

Edit : As for now i can't connect at all. SSL ect..
nntp9.usenetserver.com ,nntp10.usenetserver.com doesn't even work

Any ideas what this routing path is AS23352 ? I get that by default.
Click to expand...

I have thought something like this may have been going on as well, doubly so since they removed graphs on the network status page. Yesterday I talked to support again and they issued me an additional 14 days free service but what good is it when you cant use it, ya know. To bad really because I am also on the hunt for another provider.

The only other one I know of that is the same price is >http://www.ngroups.net/

But there are many others as well some may not be as cheap but offer better retention and/or SSL:
>http://www.thundernews.com
>http://www.newsdemon.com/
>http://www.giganews.com/
>http://www.newsrazor.net/
>http://www.newsfeeds.com/
>http://www.accessusenet.com/

The one that caught my eye was newsfeeds.com and Thundernews.com So I am wondering if anyone has had any experience with them??
 
shame to usenetserver,i used them 1 month this summer and everything was normal,but it seems they mutated.yes giganews is the best resolution but pricey too.i hope they plan to lower the prices for Christmas
 
Broken said:
There is an option to "stop auto renew".
That is how to cancel it.

I did that, and just to be sure I wrote customer service telling them not to bill me again.

About an hour later I got this email....

Dear Mr.(My Name),

Your account has been set to expire on 11/12/2007. If this is incorrect or you have not made this request; please contact our support department by replying to this email or by sending an email to [email protected] Otherwise you do not need to take any further action.

Thank You,
Usenetserver Support
Click to expand...

I did the stop autorenew already. We'll see what happens.
 
RacquetHD said:
heh, I contacted them at least 10 different times and methods. maybe that factors in?
Click to expand...

They gave me 10 days credit after about contacting them many, many times and only after I did so VIA email complaining about it and asked them how they could justify charging me for a full month when I can barley use it at all, etc, etc...



For now I am with another provider albeit more expensive so being the cheap dude that I am I wait for the problem to be sorted so I can go back, maybe :blink:
 
just got this back from usenetserver

This has been an ongoing issue that our engineers have been trying to resolve.
Please reply back with your IP address and a trace route

Have sent trace route will let you know outcome
 
Back
Top