Updates about T-Mobile network

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luv.lollipops..23

New member
I've seen a lot of post in this forum about the T-Mobile network being down recently. Well to answer the questions you may have yes there have been quite a few issues recently with the T-Mobile network especially affecting blackberry devices. They are all global issues but not all users are affected. Most issues that I seen in this forum are known issues and T-Mobile is working quickly to resolve them. A few issues that I've seen has been with hotspot@home and connectivity issues and handodds affecting the blackberry curve. There's also been issues with the blackberry days services and that affects all T-Mobile blackberry devices. But like I said before not every subscriber is affected. The other issues ice seen has to do with voice and that affects all blackberry devices and is a global issue. Subscribers are losing service. Not able to make or receive calls. Call forwarding and issues with voicemail. These issues have been going on since as early as 11/27 at least from what I've seen. Some issues have been resolved in some markets and some issues do not have an estimated time of resolution.

A few things that I think are going on and at this time I can't confirm anything right now but I know the development of 3G and the upgrades being made on hotspot@home are causing some of the issues and with the introduction of flex pay we've had an increase customer base of about a million customerrs. So we are experiencing some growing pains with the new services. As both a T-Mobile rep and customer I definately understand and apologize about the frustration that you are experiencing. And just advise you to please be patient. Also try contacting customer services and are if they could apply a courtesy credit if you are truly being affected by these issues. Thank you
Jonny Edge
 
Thanks Jonny for your post.

No one here does a better job of TMO support for the stacker community! We are fortunate to have you around.
 
3G will enable faster data transfer for people who have BB's with a 3G radio. When a BB comes out in the USA with 3G, I hope it has a strong battery and ability to switch between EDGE and 3G on demand (only use 3G when I want it to) since it uses alot of battery power.
 
so all this crap service i have been having is not just tmo? my bb is not even functional, not acceptable. i was contemplating on switching to sprint bb 8130, the only thing that stoped me from switching is sprint bbs dont do mms. otherwise i would of been gone.
 
Sprint's knowledgeable CSR (yeah that is defintely tongue in cheek statement) would definitely drive you back ( I had nothing but problems with their billing end, the service was good, but forget about getting the billing correct). They really need to train their people better as they have no clue what they are telling people. I would rather hear, "I don't know let me try and find out for you", everytime rather than some off the cuff randomly generated response that fits their mood at the time. Do yourself a favor and just give the T-Mo CSR's a chance to resolve issues, and if this doesn't work then start looking for other providers, but nothing that starts with SPR. (The prices can look attractive, but they don't hold true to them, that is why they waived my fee to leave after fighting with them for 10 months of the exact same usage but completely different billing, varying from $0.15 to $150.00 difference month to month. $0.15 doesn't seem worth argueing over until you mulltiply that by their customer base and realize how much they afre pocketing based on the assumption that we are not going to call for such a small amount, = big profit).
 
I came from Verizon and wont ever look back. TMO has been amazing for me. Never had service probs and have found only one small place where I cant make calls on TMO where I could VZW. Even there I just walk about 20 yards and I am good again. And yeah I wouldn't even think of Sprint with how many bad reviews they have from people everywhere.
 
Any of the CDMA EVDO BB's are true 3G (at least by 3G definitions and standards, ie 8830, 8130, as will the rumored 8330 when it is released), and there is one GSM standard 8700 European offering that is true 3G as well (can't exactly remember the model number but someone will chime in with the answer shortly, as it is not useable for 3G in the US due to it being on the European freq.).
 
Actually the new 9900 or whatever is supposed to use the new highspeed GSM standard.. GSM-GPRS-EDGE- UTMS, HSDPA or whatever... It is not known for SURE what will be the specific changes, but look to our brothers overseas T-Mobile in Germany for upcoming GSM changes as they are always a few steps ahead. lol. There are several high speed markets already in test actually in major cities. We cant say exactly which and when, but they are out there. Now when that will be compatible for Blackberry use we cannot say as of yet untill they are announced in some way. Either way, you all will be the first to know im sure.. lol
 
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