unhappy so far with Tmobile coverage...

S

slivnot

New member
I got my BB pearl and i love it and i have been with Tmobile for about a week now and there customer service has been outstanding and i love my plan but i have to admit that there coverage sucks bad very bad! i have never had more dropped calls and no service in my life i kinda feel like im back with Nextel, i sure hope they are working hard to improve there coverage or i might be looking for new service..........

timls
 
If it doesn't work for you, I'd return it within the grace period (14 days AFAIK) and look for another provider. Hoping they are working to improve coverage most likely will be just that; a hope. If I don't see T-Mobile trucks all over the place then I'd bet that they aren't doing anything in the area and I'd dump it real quick. (and if I called and they told me it would improve, I'd still get rid of it... It's business and most business' will say whatever you want to hear to keep you as a customer.)
 
As suggested: if you are getting weak coverage you DEFINITELY want to ditch them! Do it now! Before your 14 days are up!! I'm serious. I had Tmobile and yes their customer service was the Cat's @$$! But, and that's a BIG BUT, the coverage in my area was awful. I was SO sad, because I truly loved Tmob. Anyway, I was stuck with them for over another year when I moved back home (where the coverage was bad.) They swore to me the coverage would get better and it never did. I agree: if you don't see trucks, then nothing's improving. Find the most prominent carrier in your area and go with them. It will be worth it in the end and you will be MUCH happier.
 
I think if Tmobile says they are tweaking their towers or working to improve coverage in my area then I should believe them. But what everyone here has told you is the truth. Tmobile let me out of my contract due to poor coverage/ I had to go 8 houses down in order to make any calls. It took 6 months of their (we are working to improve,let us know when you lose calls,where are you at when this happens,excuses excuses etc.)
I then went to Verizon -perfect coverage everywhere but prices too high for the amount of minutes given.
Went to Sprint next but that fell through-just be careful.
I would say if you want the best coverage and best service go with Verizon. I don't even use them but I am a test pilot for alot of things. I like to buy things and try them.
 
You have to be VERY CAREFUL when giving such broad advice. You MUST consider the person's location. Were you giving ME the recommendation, you would be making a completely false assumption. Verizon doesn't even offer service in my area. A VZW customer can use their phone here, under a VZW roaming agreement. But, VERIZON has no coverage here. What if this person wants a GPS enabled BB? VZW is out of the question! You can't assume that Verizon would be this person's best option.
 
Yep, I'm most certainly CDMA. If you click on the 8703e link you'll see that I'm with Sprint. That doesn't change the fact that Verizon has no local service here. lol (BTW Alltel, also CDMA, uses the 8703e as well.)
 
See I just learned something. I thought cdma towers would share each other. But being that you use Sprint(how are they by the way), Verizon probably charges for roaming like they charge for everything else. Surprised they don't charge by the key stroke!
 
~via BB (wap.rabroad.com)~Here here, I'm not getting very good coverage... My sony phone gets better reception. My BB has no coverage at all in my office. Cingular... AT&T seems to have great coverage but I hate their customer service. Same with VZW. Horrid experiences with both.
 
You will rarely if ever see a tmobile truck. And if you do, it is probably not an engineer truck. Those are unmarked.
 
I think location is the most important factor when choosing the service. From what I've read, T-mo and Cing should have the exact same coverage in CA and NY/NJ areas. They co-own a third party company that maintains the cell sites in those states. I'm in Cali and coverage is very good. All other states, they're independant, but I'd assume they should be able to roam on each other's networks so if your T-mo phone has bad coverage, it's probably not going to be any better than Cingy's. I've had all four major service providers so here's my opinion on each....

Customer Service - T-Mo and Cingy were be far the best, Verizon next, Sprint last, horrible service.
Coverage - Verizon was the best although not significantly better than T-mo or Cingy. Sprint was the worst.
Value - By far T-Mo, especially if you require a data plan. Verizon was the most expensive.
Overall - Like I said, totally depends on your location, but for me, T-mo wins hands down. Sprint is the bottom of the barrel.

I'd take advantage of the 14 to 30 period most carriers offer before the ETA kicks in. Try out the service and see what works best in your real life situation. One more thing, be careful when changing plans mid-contract, Sprint will extend your contract date when you make a change, Verizon will not. I got screwed by Sprint on that one. Not sure what T-Mo and Cingy's policies are yet.
 
I had 3 lines with Tmobile for almost a year. They let me out of my blackberry contract in june and yesterday they let me out of the other 2 lines. All because of coverage and I complained 3 or 4 times about it. They kept telling me to try this and that. Then I even got 2 of their hot spot home phones but they would only work in the same room as the router. So then they tried to bargain with me by giving me one of their routers. I said no thank you and they let me out. Just ported the numbers today with another carrier. Took about 30 minutes to port.
 
Back
Top