UMA to EDGE dropping calls? Try this...

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imported_D_M

New member
I have TMO's Hotspot calling where UMA calls are free. I noticed that when I was on a call and went out of range from my wifi router, my phone would switch to EDGE and drop the call. When the caller called me back, my calls would still be on EDGE and I was charged for the call. I called TMO to reimburse my charged calls and they said that it should switch to EDGE without dropping the call.

They advised that I go to manage connections/wifi options and then highlight your router name hit menu/edit, then scroll down to Allow inter-access point handover and make sure that it is checked. Mine wasn't. I tested it later and when it went to EDGE, it didn't drop my call. YaY!

So, if you are having the same problem, try checking to see if that option is checked. Also, while in wifi options, highlight the name of your router and hit menu/move and move it up to the top of the list and then save. That means it is the first to go through. Hope this helps.

Make sure when your caller calls back after a dropped call that you are back on UMA again, or you will be charged. :d

P.S. They gave me bonus minutes for the calls that were charged.
 
I recently discovered this too. I remember reading a forum discussion some time back where one person was fervently denying that would work saying the feature was designed for instances like in a hotel where they may have 3-4 hotspots throughout the hotel, but I agree that it seems to have solved my problem with call drops.
 
If you subscribed to Hotspot and you can pick up a wifi connection that's not wep protected, then yes your calls would be free. Like at Starbucks etc.
~via smartphone mobile.rabroad.com~
 
A lot of people used that feature so they could use their phone at home w/o using minutes, but with the new @Home service, you get unlimited home phone service for $10. So it's great for say businesses if you're near a router, but I'm not near a Wi-Fi signal often enough when I'm not at home to warrant spending the extra money.
 
Yes I was involved in the discussion. LOL I was told by Blackberry tech support this is why I was dropping my calls. And when I got that reply from a forum member I didn't argue. I'm not experienced enough to dispute tech's claims or the members however it did resolve my issue.
 
I'm more amazed by how many people have said T-Mo had no clue that this would resolve the problem. I love T-Mo, but maybe they should have a department that deals specifically with BB for customers.
 
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