Tmobile BlackBerry Insurance question

Yea unfortunately the device would not be covered under the insurance. In order for the insurance to cover a phone it would have to come from T-Mobile or an authorized dealer for T-Mobile and would have to be added within 14 days of the purchase of the device
 
The way the insurance works is based off a couple of things.

First: Do you already have insurance on your account?
T-Mobile will only allow you to add insurance when you purchase a brand new device from an authorized carrier but the insurance will cover any device you switch to that is T-Mobile branded with certain restrictions.

Secondly: Is the phone a T-mobile 8900 or from another carrier?
If it is not a T-Mobile Device then it will not be covered.

Thirdly: (And this one I have no written confirmation on, just verbal) The unit must be used for 30 days in a row (Meaning there must be regular use at least 30 days prior to any claim).
This is sort of a probationary period to make sure people don't try to claim an insurance exchange on a used unit that was never working on their account.

Zo
 
My son has purchased several T-mobile branded phones from various 3rd parties (craigslist) and we haven't had any problem with insurance even when he had a problem with one of the phones and we filed a claim. We did already have insurance so that may make a difference.
 
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