Your Question
The company was talking about me behind my back?
Last Thursday, I employed a company to do some work around my home. I Signed a contract agreeing to the total cost of the finished job, the job description, the 50% deposit (half of the total cost) and that the project would be complete within a week. In fairness, the company had spent 4 long days working at my house, outside, drilling holes in the frozen ground and other work. before starting the job, he created a shop drawing, which i approved. After he had finished drilling and laying one part, i called him later on saturday to tell him i did not like that it was in a straight line like the drawing had shown, and i wanted things moved. he stated that would be fine, and did not charge extra for the extra work. I called the owner 2 days ago stating that one of the pieces was not the correct size and when he came on monday, he took out his tape measure and proved me wrong.. i also asked him to return the material he had purchased per the contract and i requested a heavier, stronger material be used, knowing that i would be charged the difference. which he did without a problem.
the real problem i have is, he spent the day working on the project today at my house and we spoke on the phone. after we had spoken, he must have butt dialed me when i was unavailable because i heard an entire conversation between him and his associate on my voice mail. his associate bad mouthed me, insulted me and my property and just said some really horrible things in general.
after listening to this voice mail, i tried calling him, but got no answer. when my wife called and got through (he told her his phone didnt ring and there were no missed calls) and she explained what i told her. I then proceeded to write an message to the company through facebook stating that i was upset and wanted a FULL REFUND of all monies paid to date or i would report this to the BBB, attorney general, and news channel 8!!! even though half of the work was finished and it was not the owner who said anything, it was his associate. and they said it amongst themselves in the privacy of their car.
later on in the evening, we got a hold of each other, he did apologise profusely, stated that the associate had been repremmanded, and that he would come back alone and finish the job wo the other associate. i told him i did not want him back on my property and i wanted a full refund. he stated he would have to run some numbers because i was not entitled to a full refund as half of the work was done to satisfaction and the deposit may not have even covered the material cost due to my request to upgrade.
do i really have any kind of recourse such as i have stated above, or is it on me because i have now broken a contract based on what someone said about me behind my back?
(in case no one noticed, i am not really the customer.....)
The company was talking about me behind my back?
Last Thursday, I employed a company to do some work around my home. I Signed a contract agreeing to the total cost of the finished job, the job description, the 50% deposit (half of the total cost) and that the project would be complete within a week. In fairness, the company had spent 4 long days working at my house, outside, drilling holes in the frozen ground and other work. before starting the job, he created a shop drawing, which i approved. After he had finished drilling and laying one part, i called him later on saturday to tell him i did not like that it was in a straight line like the drawing had shown, and i wanted things moved. he stated that would be fine, and did not charge extra for the extra work. I called the owner 2 days ago stating that one of the pieces was not the correct size and when he came on monday, he took out his tape measure and proved me wrong.. i also asked him to return the material he had purchased per the contract and i requested a heavier, stronger material be used, knowing that i would be charged the difference. which he did without a problem.
the real problem i have is, he spent the day working on the project today at my house and we spoke on the phone. after we had spoken, he must have butt dialed me when i was unavailable because i heard an entire conversation between him and his associate on my voice mail. his associate bad mouthed me, insulted me and my property and just said some really horrible things in general.
after listening to this voice mail, i tried calling him, but got no answer. when my wife called and got through (he told her his phone didnt ring and there were no missed calls) and she explained what i told her. I then proceeded to write an message to the company through facebook stating that i was upset and wanted a FULL REFUND of all monies paid to date or i would report this to the BBB, attorney general, and news channel 8!!! even though half of the work was finished and it was not the owner who said anything, it was his associate. and they said it amongst themselves in the privacy of their car.
later on in the evening, we got a hold of each other, he did apologise profusely, stated that the associate had been repremmanded, and that he would come back alone and finish the job wo the other associate. i told him i did not want him back on my property and i wanted a full refund. he stated he would have to run some numbers because i was not entitled to a full refund as half of the work was done to satisfaction and the deposit may not have even covered the material cost due to my request to upgrade.
do i really have any kind of recourse such as i have stated above, or is it on me because i have now broken a contract based on what someone said about me behind my back?
(in case no one noticed, i am not really the customer.....)